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- Tasks: Engage with passengers, providing support and guidance throughout their journey.
- Company: Leading rail service provider in the UK with a focus on customer experience.
- Benefits: Flexible working hours and the chance to make a positive impact.
- Why this job: Join a passionate team and enhance passenger experiences every day.
- Qualifications: Experience in customer-facing roles and excellent communication skills.
- Other info: Part-time role with opportunities for growth within the company.
The predicted salary is between 13000 - 16000 £ per year.
A leading rail service provider in the UK is seeking a passionate Customer Service Manager to join their team. You will engage directly with passengers, providing support and guidance throughout their journey. This part-time role requires friendly communication skills and the ability to manage customer needs proactively. Ideal candidates will have experience in customer-facing roles and a genuine desire to make a positive impact on passengers' experiences. This role offers flexible working hours across the GWR network.
On-Station Customer Service Manager - Part Time in Bath employer: Great Western Railway (GWR)
Contact Detail:
Great Western Railway (GWR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Station Customer Service Manager - Part Time in Bath
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations with passengers, as this will show your proactive approach.
✨Tip Number 3
Show your passion! When we get the chance to speak with the hiring team, let them know why you love customer service and how you want to make a positive impact on passengers' experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re genuinely interested in joining the team.
We think you need these skills to ace On-Station Customer Service Manager - Part Time in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making a positive impact on passengers' experiences.
Tailor Your Experience: Make sure to highlight any relevant experience in customer-facing roles. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Friendly and Approachable: Since this role is all about engaging with passengers, use a friendly tone in your application. We’re looking for someone who can communicate well and make customers feel at ease.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board!
How to prepare for a job interview at Great Western Railway (GWR)
✨Know the Company Inside Out
Before your interview, take some time to research the rail service provider. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight how your friendly communication skills made a difference in those situations, as this is crucial for the On-Station Customer Service Manager role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will reflect your ability to engage with passengers and understand their needs, which is key for the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute positively to the company.
