Medical Secretary (Part time)

An opportunity has arisen for a medical secretary to be part of our friendly team administering the referral process within the Practice and to provide secretarial support to the practice team. You will need to be motivated, hardworking and have excellent administrative and communication skills. You will need to work well with conflicting demands, be conscientious and have a flexible approach.

Main duties of the job:

• Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions.
• Manage a variety of enquiries from the wider practice team and patients.
• Update and maintain electronic referral templates and standard letters.
• To provide an efficient secretarial service for the Practice, including typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner.
• Managing requests for non NHS work to include DVLA medicals, insurance reports etc.
• Supporting with safeguarding reports.
• To receive incoming, and initiate outgoing telephone calls, relevant to the role.
• To assist with the gathering of statistics and information when required which may include carrying out searches.
• To monitor the practice shared emails inboxes.
• To monitor worklists on ERS.
• To monitor and process the workflow/tasks inboxes aligned with the role.
• To provide cover during periods of sickness and annual leave.
• To apply practice policies, standards and guidance and amend if requested.
• Any other responsibilities that may be relevant to the role of Medical Secretary.

All staff at Great Staughton Surgery have a duty to conform to the following:

• Confidentiality: This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
• Safeguarding Adults and Children: It is the duty of all staff working for Great Staughton Surgery to safeguard children and adults, report any concerns and undertake safeguarding training at an appropriate level, in line with Great Staughton Surgery's mandatory training requirements and Safeguarding Policy.
• Health and Safety: Participates in risk assessment and assists in the promotion and maintenance of own and others health, safety and security, in line with Great Staughton Surgery's Health and Safety Policy.
• Quality Assurance, Governance and Risk Management: Ensure all care and services are delivered to the highest standard at all times.
• Communication: Utilise and demonstrate effective and sensitive communication styles to ensure patients are fully informed and consent to treatment.
• Equality and Diversity: The post holder will support the equality, diversity and rights of patients, carers and colleagues.
• Teamworking: Work as an effective and responsible team member, supporting others and exploring mechanisms to develop new ways of working.
• Learning and Development: Participate in any mandatory or ad-hoc training programme as directed by Great Staughton Surgery.
• Policies and Procedures: The post holder will ensure they are familiar with and adhere to all of Great Staughton Surgery's policies, procedural and guidance documents.

Person Specification:

• Qualifications: Educated to GCSE level or equivalent, GCSE Mathematics & English (C or above), NVQ Level 2 in Health and Social Care.
• Experience: Experience of working with the general public, establishing effective office administrative systems, working in a health care setting, knowledge of medical terminology, working in a GP Practice, and experience of working as a medical secretary.
• Skills: Excellent communication skills (written and oral), clear, polite telephone manner, competent in the use of Office and Outlook, effective time management, ability to work as a team member and autonomously, good interpersonal skills, problem solving & analytical skills, ability to follow policy and procedure.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.