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For Companies At a Glance
- Tasks: Lead project delivery, manage client relationships, and coach teams to success.
- Company: Join Great State, a digital agency transforming brands like Honda and the Royal Navy.
- Benefits: Enjoy remote work options, competitive salary, and a supportive team culture.
- Why this job: Be part of innovative projects that make a real impact in the digital world.
- Qualifications: 5+ years in digital project management with strong communication and leadership skills.
- Other info: Diversity is key; we welcome all backgrounds and abilities.
The predicted salary is between 48000 - 84000 £ per year.
Overview
We\’re looking for an enthusiastic Senior Delivery Manager to join our Bristol team. Delivery Managers are the backbone of project success here at Great State. We pride ourselves on delivering beautiful websites, apps, and technology solutions with inspired content and elegant user experience at the core. We work with clients such as Honda, The Royal Navy and Longleat to transform their digital offerings and capabilities. You\’ll be responsible for the successful delivery of projects, from a quality, timing and commercial perspective, and work closely with the client, the Great State client relationship owner (Client Partner or Delivery Lead) and the wider internal teams.
Reporting to one of our Delivery Leads, you will ensure that your projects are on track, utilising the most effective mix of skills and the most appropriate process and tools. As the day-to-day contact with our clients, the Delivery Manager needs to exercise tact and diplomacy, and understand the clients\’ issues and needs – while at the same time protecting the interests of the business.
With a natural interest in technological innovation, a highly skilled team of experts around you and a healthy training plan, you will succeed in keeping our client brands relevant in a connected world. In addition to an excellent salary, Great State offers a wide range of benefits and a fantastic team of people to work, learn and play with.
Key responsibilities
- Support the day-to-day delivery of digital projects, ensuring they run smoothly, stay on time, and meet quality standards
- Put the appropriate plans and measures in place to properly initiate your projects
- Plan and run clear, detailed internal and external project kick-offs, forming part of strong project initiation
- Collaborate with project teams and client stakeholders to plan and deliver against agreed roadmaps and project milestones
- Help define project scopes, schedules, budgets, and resource needs, escalating any risks early
- Create Statements of Work, estimates and project plans with guidance from senior delivery or client teams
- Identify and manage change using change control process
- Work with the resourcing team to make sure the right skills and capacity are in place for successful delivery
- Provide clear briefs for everyone working on your projects
- Support the translation of requirements into user stories which are clear and actionable to the team
- Lead key team ceremonies such as stand-ups, sprint planning, demos, and retrospectives, promoting an agile and collaborative environment
- Proactively track project progress against timelines and budgets (using a budget tracker and updating an overrun/burn report), ensuring updates and issues are flagged early, and overruns are mitigated and managed
- Identify and manage project risks, issues and dependencies, escalating when needed
- Create and maintain appropriate project governance for the size of project
- Ensure delivery outputs meet agreed quality standards and that delivery processes are followed and are ISO 9001 compliant
- Input to financial forecasting
- Work closely with delivery leads, project teams, and clients to keep communication clear, focused and productive
- Gain an understanding of your clients, their industry and the competitor landscape
- Build positive relationships with clients, internal teams, and partners to support smooth delivery
- Coordinate with third parties or vendors if required, under the guidance of a Delivery Lead
- Contribute to improving delivery processes by sharing ideas, identifying blockers, and suggesting ways of working better
Skills/experience
- Experience managing digital projects with budgets of £100k+, including website builds and/or app development
- Proven track record in delivering to different project management methods
- Experience in client management
- Good understanding of commercial management of project budgets including estimating/planning resources, developing/managing budgets, and writing relevant project documentation
- Able to manage internal and client stakeholders to achieve optimal outcomes – agency experience is essential
- Strong all-round communication skills – written and verbal
- Ability to think calmly, clearly and objectively to resolve challenges
- Expertise in Microsoft Office 365 and solid experience of project management software and tools such as MS Project or
- Experience using AI tools would be nice to have
- SC cleared preferred but not essential, although need to be clearable
Behaviours
- Charismatic and open personality
- Ability to work well under pressure with an objective focused and positive approach
- Curious, passion for digital and the application of technology
- A team player with the ability to coach and support to facilitate decision making
- Excellent communication skills across all mediums – presentation, written, verbal
- Good commercial acumen
- Problem-solving skills, analytical, fair and objective
- Strong client management skills
- Strong organisational skills and attention to detail
- Have a collaborative, supportive and team-based approach
- A commitment to quality, accuracy and driving improvements
- Calm and considered
- Resilient, with a strong sense of ownership and accountability
There will be travel required to the client\’s location occasionally and a requirement to work in the Bristol office for a minimum of two days a week. The remainder of the time can be remote.
DIVERSITY STATEMENT
Building diversity into our team isn\’t just important to us as people, it is business critical.
We design digital products and services for a diverse world, and so we want a diverse team who enable us to produce the best work for our clients.
We don\’t just celebrate differences; we want a team that is built upon them. A team that represents all sexual orientations, ethnicities, faiths, and gender expressions. Every person is welcome at Great State and we offer the appropriate support throughout anyone\’s journey with us.
Equally if you have a disability or a special need that requires accommodation or our attention, then we want you on our team, and we actively encourage you to apply.
Build. Innovate. Inspire. Join Great State.
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Contact Detail:
Great State Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager
✨Tip Number 1
Familiarise yourself with the key clients mentioned in the job description, like Honda and the Royal Navy. Understanding their digital needs and challenges can help you demonstrate your ability to manage client relationships effectively during interviews.
✨Tip Number 2
Brush up on agile methodologies and be prepared to discuss your experience with them. Since the role requires a focus on agile project management, showcasing your knowledge and past successes in this area will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Great State on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed project budgets and client relationships in the past. Being able to articulate specific instances where you've navigated challenges will demonstrate your capability as a Senior Delivery Manager.
We think you need these skills to ace Senior Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing digital development projects, especially those with budgets over £400k. Emphasise your familiarity with agile methodologies and any experience with Government Digital Services principles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital technology and your ability to lead multi-disciplinary teams. Mention specific examples of how you've successfully delivered projects and managed client relationships in the past.
Showcase Your Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to communicate clearly and effectively. Use concise language and structure your application well to demonstrate your written communication prowess.
Highlight Leadership Experience: Detail your leadership and coaching experiences in previous roles. Provide examples of how you've facilitated team ceremonies and supported team members to achieve their best, as this aligns with the behaviours Great State is looking for.
How to prepare for a job interview at Great State
✨Showcase Your Project Management Experience
Be prepared to discuss your previous experience managing digital development projects, especially those with significant budgets. Highlight specific examples where you successfully delivered projects on time and within budget, as this will demonstrate your capability to handle the responsibilities of a Senior Delivery Manager.
✨Demonstrate Your Client Management Skills
Since you'll be the day-to-day contact with clients, it's crucial to showcase your ability to build and maintain strong client relationships. Prepare examples of how you've navigated client challenges in the past, using tact and diplomacy to ensure both client satisfaction and business interests are protected.
✨Familiarise Yourself with Agile Methodologies
Given the emphasis on agile methodologies in the role, brush up on your knowledge of agile principles and practices. Be ready to discuss how you've coached teams in an agile environment and how you've adapted project management methods to suit different project needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and leadership skills. Think of situations where you've had to resolve conflicts, manage risks, or lead a team through a challenging project. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
