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- Tasks: Manage housing services and support customers in your local area.
- Company: Join Great Places Housing Group, an ethical organisation focused on community empowerment.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while promoting inclusivity and sustainability.
- Qualifications: Customer-focused individuals with a passion for community service are encouraged to apply.
- Other info: Work from home, local offices, and engage directly with your community.
The predicted salary is between 36000 - 60000 £ per year.
Our Neighbourhoods Team is growing. Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer-focused individuals who are seeking their next career opportunity – and this could be you!
Great Places Housing Group is looking to recruit 2 Senior Housing Officers to bolster our Neighbourhoods team. With support from your Area Services Manager, you will be the main point of contact for our customers, colleagues, and partners within your local area of 250-300 homes. Our Senior Housing Officers deliver high-quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods while promoting integrity, inclusivity, and respect for diversity within our communities.
We adopt an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office, and from your home.
The main duties of the role are to:
- Ensure rent is collected and support customers to reduce arrears
- Allocate vacant properties to new tenants
- Investigate incidents of anti-social behaviour, support victims, and take appropriate tenancy enforcement actions when needed
- Understand your customers' individual needs and connect them with relevant support organisations
- Build strong relationships with local stakeholders and partners
Neighbourhood Services Manager (Senior Housing Officer) employer: Great Places Housing Group
Contact Detail:
Great Places Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Services Manager (Senior Housing Officer)
✨Tip Number 1
Familiarise yourself with the local housing landscape and community needs. Understanding the specific challenges and opportunities in the South Region will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with current or former employees of Great Places Housing Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships or resolved conflicts in previous roles. Being able to share specific instances will showcase your skills and align with the customer-focused nature of the position.
✨Tip Number 4
Research the principles of sustainable neighbourhoods and inclusivity. Being knowledgeable about these topics will not only impress during your discussions but also show that you are aligned with the organisation's values and mission.
We think you need these skills to ace Neighbourhood Services Manager (Senior Housing Officer)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Senior Housing Officer position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management, customer service, or community engagement. Use specific examples to demonstrate your ability to handle situations like anti-social behaviour or tenant support.
Showcase Your Values: Great Places Housing Group values integrity, inclusivity, and respect for diversity. Make sure to reflect these values in your application by discussing how you have promoted these principles in your past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also expresses your passion for making a difference in the community. Mention why you want to work for Great Places Housing Group specifically and how you can contribute to their mission.
How to prepare for a job interview at Great Places Housing Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Housing Officer. Familiarise yourself with the key duties such as rent collection, property allocation, and managing anti-social behaviour. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Focus
Since the role is customer-focused, prepare examples from your past experiences where you've successfully supported customers or resolved issues. Highlight your ability to connect with individuals and understand their needs, as this aligns with the organisation's values.
✨Emphasise Teamwork and Collaboration
The position involves working closely with colleagues and local stakeholders. Be ready to discuss how you've effectively collaborated in previous roles, and share specific instances where teamwork led to positive outcomes. This will show that you can thrive in an agile work environment.
✨Demonstrate Your Commitment to Diversity and Inclusion
Great Places Housing Group values integrity, inclusivity, and respect for diversity. Prepare to discuss how you have promoted these values in your previous roles or how you plan to do so in this position. This will resonate well with the interviewers and reflect your alignment with their mission.
