Repairs Scheduler in Manchester

You will be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction.

What you’ll be doing:

• You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobs meeting customer needs.
• Monitoring and managing operatives diaries to maximise productivity.
• Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuring both in house and external contractors communicate the status of repairs allocated to them ensuring excellent customer service.
• Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively.
• Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand.
• Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job.
• Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative.
• Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling.
• Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction.
• Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.

What you’ll need:

• Experience in a similar role.
• Excellent understanding of providing first class customer service.
• Strong ability to multi task and juggle conflicting priorities.
• Flexible and adaptable approach to deal with changing requirements.
• Excellent organisational skills and manage a busy workload.
• First class communication skills.
• Ability to work independently and as part of a team.
• Demonstrate initiative and liaise proactively with internal and external customers.
• Excellent administration skills.

What we need from you:

• A commitment to understand the challenges and opportunities that exist in the communities in which we work.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity.

Health and Wellbeing Initiatives:

Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing. All benefits can be used inside and outside of work.

The Company:

Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide range of services and promoting partnership work to create vibrant, sustainable communities. At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

Benefits:

• Pension – DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA – Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members)
• Ways of Working – hybrid and flexible working options
• Annual leave – Start at 26 days annual leave, increasing up to 30 days within 5 years plus Bank Holidays
• Reward & Recognition – You Count Rewards are individual rewards for going ‘above & beyond’
• Professional fees – The business pays the cost of one professional role related membership fee for each colleague
• The Market Place – discounts at high street, restaurant & supermarket, gym memberships, cycle to work, smart tech loans and much more
• Wage Stream – access to savings opportunities and early access to wages
• Help with transport – season ticket loans and other affordable public transport solutions