Property Administrator in Manchester

You will support the delivery of compliance services that ensure Great Places Housing Group meets its statutory and regulatory obligations across key areas including asbestos, water hygiene, gas, electrical safety, lift safety and fire prevention. Working closely with colleagues across Asset Management, technical teams and contractors, you will coordinate activities, maintain accurate records and provide essential support to ensure safety programmes are delivered effectively and customers remain safe in their homes.

What you’ll be doing:

• Supporting the Contract Support Manager in delivering contract management across the Asset Management team, ensuring customer safety at all times.
• Collaborating with technical teams to schedule and coordinate work effectively.
• Assisting with the efficient processing of contractor payments.
• Managing communications related to contracts, including providing support for our approach to reaching hard-to-access customers.
• Assisting with administration tasks for colleagues within the department as needed.
• Providing cover for telephone call handling and sharing the workload across the team.
• Carrying out other reasonable duties as assigned by the Contract Support Manager.
• Offering widespread support and assistance to the Property team in day-to-day operations.
• Creating and maintaining accurate and effective record-keeping systems.
• Ensuring contractor records are consistently updated and maintained.
• Attending meetings, recording minutes, and drafting reports as directed by members of the Asset team.
• Maintaining the programme work register, including contract and failure information, and following up on outstanding paperwork to resolve queries promptly.

What you’ll need:

• Experience of coordinating activities, maintaining records or providing administrative support.
• Strong organisational skills, with the ability to prioritise tasks and meet deadlines.
• Good attention to detail, with the ability to maintain accurate records and follow processes.
• Good IT skills, including experience using Microsoft Office applications and working with systems.
• Excellent communication skills, with the ability to build positive relationships with colleagues, contractors and customers.
• Ability to work collaboratively and provide support across a team.
• A customer-focused approach and commitment to delivering safe, reliable services for residents.
• Experience of working in housing, property, compliance or a similar environment would be desirable.

What we need from you:

• Empathy with our tenants and residents and willingness to deliver exceptional customer service.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed.
• Committed to working flexibly between offices and other locations with a minimum of 2 days per week from the Derwent Avenue office (Didsbury, Manchester).

What we give you in return for your hard work and commitment:

• Pension: DC scheme (up to 10% contribution from both colleagues and Great Places).
• WPA: Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members).
• Ways of Working: We offer some hybrid and flexible working.
• Annual leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
• Reward & Recognition: You Count Rewards are individual rewards for going ‘above & beyond’.
• Professional fees: The business pays the cost of one professional role related membership fee for each colleague.
• The Market Place: high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Wage Stream: You can access savings opportunities and early access to wages.
• Health and Wellbeing Initiatives: Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing.

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work.