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- Tasks: Conduct surveys and support customers with their queries to ensure top-notch service.
- Company: Reputable housing organisation based in Manchester with a commitment to client advocacy.
- Benefits: Supportive work environment and opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent communication skills and experience in customer service roles.
- Other info: Join a team that values safeguarding and client needs.
The predicted salary is between 28800 - 43200 £ per year.
A reputable housing organization based in Manchester is seeking a Customer Liaison Officer. The role involves conducting surveys, supporting customers with queries, and ensuring high service standards.
Ideal candidates will possess excellent communication skills and experience in customer service environments. The organization values commitment to safeguarding and aims to advocate for clients' needs, providing a supportive and engaging environment for staff.
Housing Customer Liaison & Service Delivery Officer in Manchester employer: Great Places Housing Group
Contact Detail:
Great Places Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Liaison & Service Delivery Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at the organisation you're eyeing. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and housing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Use clear examples from your past experiences that highlight how you've effectively supported customers and resolved queries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Customer Liaison & Service Delivery Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and communication skills. We want to see how you've supported customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our mission of advocating for clients' needs. Keep it engaging and personal.
Showcase Your Commitment: We value commitment to safeguarding, so if you have any relevant experience or training, make sure to mention it. This shows us that you understand the importance of creating a safe environment for our clients.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Great Places Housing Group
✨Know the Organisation
Before your interview, take some time to research the housing organisation. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully resolved customer queries or conducted surveys. Practising clear and concise responses will demonstrate your ability to communicate effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to advocate for a client’s needs or maintain high service standards, and be ready to discuss how you handled them.
✨Emphasise Your Commitment to Safeguarding
Since the organisation values safeguarding, be prepared to discuss your understanding of this concept and how it applies to customer service. Share any relevant experiences that highlight your commitment to creating a safe and supportive environment for clients.
