Infrastructure Specialist

You’ll be responsible for monitoring, maintaining and improving IT systems within Great Places Housing Group. Working as part of the infrastructure team you’ll need strong technical skills to enable the delivery of new network and infrastructure projects alongside proven diagnostic skills to enable prompt investigation and resolution of any system issues.

What you’ll be doing:

• Support the optimisation of cloud and on‑prem infrastructure, including Azure, Microsoft 365, Intune/Endpoint Manager, Azure Virtual Desktop, virtualisation platforms, storage, networking, and backup systems.
• Own and resolve technical incidents and service requests, investigating root causes across complex cloud and hybrid environments and implementing long‑term fixes.
• Maintain system health and security through timely patching, change control, configuration management, and adherence to organisational security frameworks.
• Troubleshoot Azure services and integrations, covering virtual machines, networking, identity (Azure AD), resource configuration, hybrid setups, and AVD performance and profile issues.
• Support Microsoft 365 services, including Exchange Online/on‑prem, Teams, SharePoint, OneDrive, licensing, mail flow, hybrid configuration, and directory synchronisation.
• Administer and troubleshoot Intune/Endpoint Manager, including enrolment, configuration profiles, compliance, application deployment, Autopilot, and endpoint security.
• Produce and maintain accurate documentation, including incidents, procedures, knowledge base articles, and clear change requests for infrastructure, servers, and applications.
• Collaborate with internal teams, external partners, and project managers to deliver new systems, applications, cloud‑first initiatives, and continuous service improvements.
• Contribute to infrastructure and network modernisation, including SD‑WAN, ZTNA, Teams Telephony, topology improvements, and resilience enhancements across multiple sites.
• Support operational requirements, including system testing, mentoring junior staff, mobility between sites, occasional out‑of‑hours work, and participation in an on‑call rota.

What you’ll need:

• Educated to degree level or equivalent or work experience demonstrating graduate level ability.
• A strong diagnostic mindset and the ability to work within the ITL framework.
• Hands on experience of most of the following, Microsoft Azure, Microsoft 2016 to 2022, Microsoft Exchange, Exchange Online, Microsoft 365, Microsoft Teams and SharePoint online.
• Experience of the following or similar, CrowdStrike, Netskope, Mimecast, 8x8, VMware.
• Strong diagnostic skills from basic IT principles using tools such as PowerShell and Wireshark.
• A strong security mindset ensuring any delivered solution is fully remediated.
• Understanding and experience of networking, including DNS, DHCP, Network Switches, Firewalls (FortiGate preferred) and WAN connectivity using VPN’s, SD‑WAN and ZTNA.

What we will need from you:

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• Commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• To be professional and work with integrity, inclusivity and respect for diversity.

What we give you in return for your hard work and commitment:

• Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places).
• WPA ¦ Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase.