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For Companies At a Glance
- Tasks: Lead exceptional customer experience and strategic direction for a housing organisation.
- Company: Great Places Housing Group provides over 27,000 homes, focusing on quality and community impact.
- Benefits: Join a dynamic team with opportunities for leadership and community engagement.
- Why this job: Shape vibrant neighbourhoods and drive positive change in people's lives.
- Qualifications: Senior leadership experience in social housing and a commitment to inclusive practices required.
- Other info: Contact Neemar Search for more details about this exciting opportunity.
The predicted salary is between 72000 - 108000 £ per year.
Job Description
Great Places Housing Group is a leading provider of housing, owning and managing over 27,000 homes across the North West and South Yorkshire. With a strong commitment to creating great homes and communities, Great Places ensures that its customers receive high-quality housing and services that improve lives. The organisation strongly believes that everyone should have a safe, good quality home to provide a sound foundation that enables them to fulfil their potential in life.
Great Places are also one of the leading developing housing associations in the North. As a strategic partner of Homes England, Great Places will see 4,500 completions during the life of the Affordable Homes programme. Their aim is to maximise investment in affordable, high quality and sustainable homes, ensuring they meet the needs of their customers and enhance their local communities.
We’re delighted to be continuing our long-standing partnership with Great Places to recruit their new Chief Customer Officer. Reporting to the Chief Executive, this key leadership role will drive outstanding customer experience and contribute to the strategic direction of the organisation.
As a key member of the Executive Team, the role is accountable to the Board for delivering high-quality services across all tenures, ensuring excellent outcomes for tenants, leaseholders, residents, and stakeholders. The successful candidate will inspire trust, lead with vision, and shape vibrant, inclusive neighbourhoods through effective place management.
Key responsibilities include:
- Lead the vision and delivery of exceptional customer experience across the Group.
- Contribute to overall corporate strategy and policy as part of the Executive Team.
- Champion Great Places’ approach to place-making and neighbourhood management.
- Ensure services are inclusive, sustainable, and responsive to the diverse needs of communities.
- Drive performance and continuous improvement across the customer services directorate.
- Cultivate strong partnerships with local authorities, contractors, and stakeholders.
Great Places is looking to appoint an executive leader with the following attributes:
- Significant senior/executive level leadership experience, preferably in a social housing or similarly highly regulated context.
- Excellent knowledge of the issues facing social housing providers and their customers.
- Strong track record of strategic service delivery and customer-focused transformation.
- Inspirational leadership style with the ability to motivate teams and role-model values.
- Committed to inclusive leadership, continuous improvement, and collaborative working.
- Level 5 or above Diploma in Housing or working towards.
If you are interested in hearing more about this opportunity, please get in touch with one of our consultants at Neemar Search.
Tom Neely
Director
07384717939 – tomneely@neemarsearch.com
Eliot Jeffries
Delivery Consultant
07985 791149 – eliotjeffries@neemarsearch.com
Chief Customer Officer employer: Great Places Housing Group
Contact Detail:
Great Places Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Customer Officer
✨Tip Number 1
Familiarise yourself with Great Places Housing Group's mission and values. Understanding their commitment to creating great homes and communities will help you align your vision with theirs during discussions.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience in leadership roles. Engaging with industry peers can provide insights into the challenges and opportunities within the field.
✨Tip Number 3
Prepare to discuss your strategic vision for customer experience in social housing. Think about innovative ideas that could enhance tenant satisfaction and community engagement, as this will be a key focus of the role.
✨Tip Number 4
Showcase your experience in building partnerships with local authorities and stakeholders. Be ready to share examples of how you've successfully collaborated to improve services and outcomes for customers in previous roles.
We think you need these skills to ace Chief Customer Officer
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and expectations of the Chief Customer Officer position at Great Places. Tailor your application to highlight how your experience aligns with their vision for exceptional customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your senior leadership experience, particularly in social housing or similar regulated environments. Provide specific examples of how you've driven customer-focused transformation and strategic service delivery.
Showcase Leadership Style: Great Places values inspirational leadership. Use your application to demonstrate your leadership style and how you motivate teams. Share anecdotes that illustrate your commitment to inclusive leadership and collaborative working.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also reflects your passion for creating vibrant, inclusive neighbourhoods. Address how you would champion Great Places’ approach to place-making and neighbourhood management.
How to prepare for a job interview at Great Places Housing Group
✨Understand the Organisation's Vision
Before your interview, make sure you thoroughly understand Great Places Housing Group's mission and values. Familiarise yourself with their commitment to creating great homes and communities, as this will help you align your responses with their goals during the interview.
✨Showcase Your Leadership Experience
As a candidate for Chief Customer Officer, it's crucial to highlight your significant senior leadership experience. Prepare specific examples of how you've successfully led teams in a similar context, particularly in social housing or regulated environments, to demonstrate your capability.
✨Emphasise Customer-Centric Strategies
Be ready to discuss your track record in driving customer-focused transformation. Share examples of how you've improved customer experiences and outcomes in previous roles, showcasing your understanding of the diverse needs of communities.
✨Prepare for Strategic Discussions
Since this role involves contributing to corporate strategy, be prepared to discuss your approach to strategic service delivery. Think about how you would champion inclusive leadership and continuous improvement, and be ready to share your vision for enhancing neighbourhood management.