Apprentice Planning Officer in Burnley

You will be supporting the Planning Officers with the effective planning and co‑ordination of the repairs service. To maximise productivity, ensuring appointments are made and kept and right first time across our in‑house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.

Responsibilities

• Proactively manage repairs for in‑house operatives to maximise productivity and reduce/recover out of target jobs.
• Ensure appointments are made and kept within agreed service standards and KPIs, keeping customers informed with any changes to the schedule within a timely manner.
• Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
• Update housing management and scheduling systems with accuracy in record keeping in real time.
• Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
• Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
• Working to support the wider planning team as and when required.

Qualifications

• A fully accredited apprenticeship/qualification plus additional short qualifications to aid in your development.
• Full equipment to help you perform best at your role.
• Dedicated time each week for studying and learning.
• Mentorship and line management from senior professionals.
• A warm, inclusive team where your ideas and growth matter.
• Opportunities to shadow across the business and contribute to the social housing sector.
• Access to our Growing Greatness talent programme including workshops, networks, and development activities.
• Support from our Emerging Talent and Development Specialist which will include reviews, check‑ins and the opportunity to discuss your progress.
• A commitment to providing excellent customer service.
• A team player who brings a positive, helpful attitude.
• Someone who is flexible and adaptable.
• A good listener who takes pride in detail and follow-through.
• Someone open to learning and developing their skills and experience.
• Someone who demonstrates initiative.
• Curious, can‑do attitude and a desire to make a difference.
• Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme.
• Excellent written and verbal communication skills.
• Keen eye for detail and good organisational skills.
• GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial.
• Comfortable using Microsoft Office tools (Outlook, Word, Excel).
• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time.
• Commitment to observe and comply with all policies/procedures/working practices/regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy.

Benefits

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
• WPA Healthcare auto‑enrolled at no contribution level with £1250 of savings available – option to increase & add on family members.
• The Market Place high‑street, restaurant & supermarket discounts.
• Gym memberships, cycle‑to‑work, smart‑tech loans and much more.
• Annual leave: Start at 26 days annual leave, increasing up to 30 days within 5 years.