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- Tasks: Lead housing management and community investment to enhance customer experiences.
- Company: Great Places Housing Group, a top housing provider in the North.
- Benefits: Competitive salary, leadership development, and the chance to make a real impact.
- Why this job: Shape communities and improve lives through strategic leadership in housing.
- Qualifications: Senior leadership experience in housing or customer-focused services required.
- Other info: Join a dynamic team dedicated to creating great homes and communities.
The predicted salary is between 36000 - 60000 £ per year.
Great Places Housing Group is a leading provider of housing, owning and managing over 27,000 homes across the North West and South Yorkshire. With a strong commitment to creating great homes and communities, we ensure that our customers receive high-quality housing and services that improve lives. We believe that everyone should have a safe, good quality home to provide a sound foundation that enables them to fulfil their potential in life. We are also one of the leading developing housing associations in the North. As a strategic partner of Homes England, we will deliver 4,500 homes during the life of the Affordable Homes Programme. Our aim is to maximise investment in affordable, high-quality and sustainable homes, ensuring they meet the needs of our customers and strengthen the communities we serve.
We are now looking to appoint a Director of Customers & Communities. Reporting to the Chief Customer Officer, this strategic leadership role will provide vision and direction across housing management, neighbourhood and community investment, ensuring that our customers receive excellent services and that sustainable communities continue to flourish. As a key member of the senior leadership team, you will lead services that promote independence and choice for customers while driving a high-performing culture across housing and community teams. Working closely with fellow Directors and the Executive Team, you will play a pivotal role in shaping our customer services, strengthening partnerships and supporting the continued development of Great Places.
Key responsibilities include:
- Providing strategic leadership across housing management, neighbourhood and community investment to deliver an exceptional customer experience.
- Leading and inspiring colleagues and teams to achieve high performance and embed our Service Delivery Framework.
- Driving collaboration with internal teams and external partners to support strong, sustainable communities.
- Championing customer involvement and engagement, ensuring housing and neighbourhood services play a central role in delivering our Customer Voice strategy.
- Using performance data, customer insight and financial information to shape service delivery and strategic decision making.
- Leading significant projects and presenting recommendations and performance updates to the Board, Executive and key stakeholders.
- Ensuring robust financial management, procurement planning and risk management across the service area.
- Supporting the wider strategic development of Great Places as a key member of the Senior Leadership Team.
We are looking for a senior leader with the following attributes:
- Significant senior leadership experience within housing or a related customer-focused service environment.
- A proven track record to effectively build relationships and effectively engage with colleagues, customers and partners.
- Strong understanding of housing management and neighbourhood services, with a proven ability to deliver excellent customer outcomes.
- Demonstrable experience of influencing stakeholders and building effective partnerships.
- The ability to inspire and motivate a diverse and dispersed workforce in a fast-paced environment.
- Strong analytical capability, with experience using data and business intelligence to drive performance and improvement.
- Experience presenting complex issues and reports to Boards or senior leadership teams.
- Educated to degree level and/or holding relevant professional qualifications such as CIH or Institute of Customer Service membership.
- Willing to work towards CIH with support from Great Places as part of our Leadership Development Programme.
This is an exciting opportunity to play a key leadership role in delivering our vision of Great Homes, Great Communities, Great People, helping to shape services that make a lasting difference to the lives of our customers and the places they call home.
Director of Customer & Communities in Bolton employer: Great Places Housing Group
Contact Detail:
Great Places Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer & Communities in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Great Places. Attend industry events or webinars and don’t be shy about introducing yourself – you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show your passion for community building! When you get the chance to chat with potential employers, share your ideas on how to enhance customer experiences and strengthen communities. This will show them you’re not just looking for a job, but you genuinely care about making a difference.
✨Tip Number 3
Prepare for interviews by researching Great Places thoroughly. Understand their mission, values, and recent projects. This will help you tailor your responses and demonstrate that you’re the perfect fit for the Director of Customers & Communities role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Great Places team and contributing to their vision of great homes and communities.
We think you need these skills to ace Director of Customer & Communities in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Director of Customers & Communities role. Highlight your relevant experience in housing management and community investment, showing us how you can contribute to our mission.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've inspired teams and driven high performance in previous roles. This is your chance to demonstrate how you can lead our services to deliver exceptional customer experiences.
Use Data to Your Advantage: Since data-driven decision-making is key for this role, include examples of how you've used performance data and customer insights to shape service delivery. Show us that you can leverage analytics to improve outcomes for our customers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in our communities.
How to prepare for a job interview at Great Places Housing Group
✨Know Your Stuff
Before the interview, dive deep into Great Places Housing Group's mission and values. Understand their commitment to creating great homes and communities, and think about how your experience aligns with their goals. This will help you demonstrate that you're not just a fit for the role, but also for the organisation.
✨Showcase Your Leadership Skills
As a Director of Customers & Communities, you'll need to inspire and lead teams. Prepare examples of how you've successfully led diverse teams in the past, focusing on your ability to drive performance and foster collaboration. Be ready to discuss specific projects where your leadership made a difference.
✨Engage with Customer Insights
Since customer involvement is key, come prepared with insights on how you've used data and customer feedback to shape service delivery. Think of examples where your analytical skills led to improved outcomes for customers and communities, and be ready to share these during the interview.
✨Prepare for Board-Level Discussions
You'll likely need to present complex issues to the Board and senior leadership. Brush up on how to communicate effectively at this level. Practice summarising your ideas clearly and concisely, and be prepared to answer questions about your strategic vision for housing management and community investment.