At a Glance
- Tasks: Manage housing services, support customers, and resolve tenancy issues in your community.
- Company: Great Places, a community-focused organisation dedicated to empowering residents.
- Benefits: Competitive salary, supportive work environment, and the chance to make a real difference.
- Other info: Join us for a rewarding 6-month contract with potential for growth.
- Why this job: Be the go-to person for your community and help create sustainable neighbourhoods.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 34795 - 34795 £ per year.
Location: Sheffield
Salary: £34,795
As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.
What you'll be doing:
- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
- Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
- Undertake the full rent.
Neighbourhood Services Manager - 6 months Fixed Term Contract in Yorkshire employer: Great Places Housing Association
Great Places is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Neighbourhood Services Manager in Sheffield. With a strong focus on supporting vulnerable individuals and fostering independence, the company offers a collaborative work culture, comprehensive training opportunities, and a commitment to sustainability in neighbourhoods. Employees benefit from a supportive environment that values their contributions and encourages personal growth, ensuring a meaningful impact on the lives of residents.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Services Manager - 6 months Fixed Term Contract in Yorkshire
✨Tip Number 1
Get to know the company! Research Great Places and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture that you won’t find anywhere else.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing management. Think about scenarios where you've empowered customers or resolved issues, and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Neighbourhood Services Manager - 6 months Fixed Term Contract in Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Neighbourhood Services Manager role. Highlight your experience in housing management and customer support, as this will show us you understand what we're looking for.
Showcase Your Skills:We want to see how you can handle tenancy-related queries and support vulnerable customers. Use specific examples from your past roles to demonstrate your skills and how they align with our mission.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your strengths quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Neighbourhood
Familiarise yourself with the specific area you'll be managing. Understand the demographics, challenges, and resources available in the community. This will show your potential employer that you're not just interested in the role, but also invested in the people and places you'll be working with.
✨Demonstrate Empathy and Support
As a Neighbourhood Services Manager, you'll be dealing with vulnerable customers. Prepare examples of how you've supported individuals in the past, showcasing your ability to listen, empathise, and provide practical solutions. This will highlight your suitability for the role.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific scenarios where you've successfully resolved tenancy-related issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you can handle similar situations in this role.
✨Understand the Policies and Frameworks
Brush up on the relevant policies and frameworks mentioned in the job description. Being able to discuss how you would apply these in real-life situations will demonstrate your preparedness and understanding of the role's requirements.
