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- Tasks: Assist customers, manage accommodation, and ensure safety and security.
- Company: Great Places, dedicated to high-quality housing and wellbeing.
- Benefits: Pension scheme, healthcare savings, discounts, and generous annual leave.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Level 2 in English and Maths, IT skills, and customer service experience.
The predicted salary is between 24000 - 28000 £ per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you'll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you'll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years.
Housing and Wellbeing Assistant in Warrington employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Assistant in Warrington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Great Places. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of Housing and Wellbeing Assistant. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Use examples from your previous roles where you’ve successfully handled customer enquiries or resolved complaints. This will highlight your suitability for the front-line service aspect of the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it gives you another chance to mention anything you might have forgotten during the interview!
We think you need these skills to ace Housing and Wellbeing Assistant in Warrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing a customer-facing service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your courteous and helpful manner.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a well-structured application that reflects your ability to complete tasks accurately and on time, even under pressure.
Demonstrate Your IT Proficiency: We’re looking for evidence of your IT skills, especially with Microsoft Office applications. Mention any relevant experience or training you have, as it shows you're ready to tackle the tech side of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Great Places Housing Association
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing and Wellbeing Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer enquiries and ensuring safety and security. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent customer service, prepare examples from your past experiences where you've successfully assisted customers. Think about times when you handled complaints or received positive feedback, and be ready to share these stories during the interview.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss how you ensure attention to detail in your work. You might want to mention specific methods you use to stay organised or how you handle tasks under pressure while maintaining high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, how feedback is collected from customers, or what the training process looks like. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.