At a Glance
- Tasks: Guide customers to manage their tenancies and live independently through coaching and support.
- Company: Join a supportive organisation dedicated to helping communities thrive.
- Benefits: Pension scheme, healthcare savings, and opportunities for professional development.
- Other info: Dynamic role with training opportunities and a focus on community impact.
- Why this job: Make a real difference in people's lives while developing your coaching skills.
- Qualifications: GCSE grade C or equivalent in English and Maths; experience in support roles preferred.
The predicted salary is between 27024 - 33030 £ per year.
Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers' strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps to be taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required.
What you’ll be doing:
- Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
- Conduct initial assessments to understand customer needs and opportunities and use coaching techniques to understand the root cause of the issue requiring support.
- In collaboration with the customer, assist them to develop a wellbeing plan which sets out the outcomes they want to achieve and coach them to identify the actions they need to take.
- Provide advice and guidance around welfare benefits and welfare support (white goods or furniture packages), to ensure customers have access to what they are entitled to.
- Meet as regularly as agreed with customers and monitor the outcomes recorded in the wellbeing plan, analysing trends and patterns to assess how customers are progressing towards achieving their goals, coaching customers to resolve issues themselves and understand the impact and consequences of decisions made.
- Assist customers to create a Risk Management plan which identifies the risks they face in maintaining a tenancy and coach them to identify the ways these can be managed.
- Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.
- Develop and maintain effective networks with relevant organisations or agencies to ensure customers are signposted to, and can access, the right services.
- Be responsible for giving guidance and training to colleagues about how to resolve low level issues customers face and provide challenge as to whether support is required from the Tenancy Coach or if signposting elsewhere is more appropriate.
What you’ll need:
- Qualified to minimum GCSE grade C or equivalent in English and Maths.
What we need from you:
- You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day to day aspects.
- Experience of working in a support role or similar role is essential.
- Experience of using a strength based approach to assist customers to achieve their goals is desirable.
- In depth understanding of the welfare benefits system and social inclusion is essential.
- Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence.
- Experience and understanding of safeguarding.
- Experience of providing or signposting customers towards a responsive, timely, and appropriate service that provides a holistic and integrated solution to assist them to solve their problem.
- Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
- Experience of providing training and peer to peer support to effectively share specialist knowledge and learning.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
- A passion to advocate on behalf of people and communities.
What we give you in return for your hard work and commitment:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase.
Tenancy Coach employer: Great Places Housing Association
At Great Places, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the wellbeing of our colleagues. With competitive benefits such as generous annual leave, a comprehensive pension scheme, and opportunities for professional growth, we empower our Multi Skilled Plumbers to thrive in their roles while making a meaningful impact in the communities we serve in Manchester.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Coach
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Great Places Housing Association.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Great Places Housing Association!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Great Places Housing Association, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Great Places Housing Association or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Coach
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Great Places Housing Association:Before hitting send, make sure to tailor your application specifically to Great Places Housing Association! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Great Places Housing Association
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
