At a Glance
- Tasks: Manage housing services, support customers, and resolve tenancy issues in your community.
- Company: Join Great Places Housing Group, dedicated to empowering communities.
- Benefits: Enjoy competitive salary, generous leave, and discounts on transport and lifestyle.
- Other info: Flexible working environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing or customer service is a plus; strong communication skills are essential.
The predicted salary is between 34795 - 34795 £ per year.
Location: Sheffield
Salary: £34,795
As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.
What you'll be doing:
- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
- Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business.
- Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
- Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines.
- Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance.
- Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers.
What you'll need:
- Commitment to continued professional development.
- Experience of working in the housing sector or in a similar role is desirable.
- An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual's needs.
- Excellent written and verbal communication skills.
- Ability to organise, time-manage and prioritise work load in a hybrid environment.
- Proven relationship builder with experience of effective collaborative working with external agencies and partners.
- Ability to coach customers to empower them to problem solve and become more independent.
- Adaptable to use a range of Customer relationship management software systems.
- Proficient in the use of the full range of Microsoft Office applications.
- Hold a full UK driving license and have access to a vehicle for use at work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check.
What we need from you:
- Ability to complete tasks in an accurate and timely manner when working towards a deadline.
- Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings.
- Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.
- Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy.
- Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.
- A commitment to attend face to face training sessions as well as virtual sessions and e-learning.
- This is vital and of equal importance as the day to day aspects of your role.
- A commitment to understand the challenges and opportunities that exist in the communities in which we work.
- We particularly value lived experience in social housing.
- A passion to advocate on behalf of people and communities.
- A commitment to work in partnership with others for the benefit of Great Places.
- A commitment to continuous learning and improvement.
- Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
- An ability to work in uncertainty.
- To be professional and work with integrity, inclusivity and respect for diversity.
What we give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members.
- The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years.
- Bank Holidays.
- Reward & Recognition You Count Rewards are individual rewards for going above & beyond.
- Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Closing date: 5th June 2026
Shortlist date: 6th June 2026
Interview date: TBC
Locations
Neighbourhood Services Manager - 6 months Fixed Term Contract in Sheffield, Yorkshire employer: Great Places Housing Association
Great Places Housing Group is an exceptional employer, offering a supportive and empowering work environment for Neighbourhood Services Managers in Sheffield. With a strong commitment to employee growth, comprehensive benefits including generous annual leave, pension contributions, and health care options, as well as a culture that values collaboration and community engagement, we ensure our team members are equipped to make a meaningful impact in the lives of our customers and communities.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Services Manager - 6 months Fixed Term Contract in Sheffield, Yorkshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Great Places. Check out their website and social media to understand their values and how they support their communities. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions for housing management roles, like how you'd handle tenancy issues or support vulnerable customers. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Show off your people skills! As a Neighbourhood Services Manager, you'll be working closely with customers and partners. Think of examples from your past experiences where you've built relationships or resolved conflicts. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Neighbourhood Services Manager - 6 months Fixed Term Contract in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Neighbourhood Services Manager role. Use keywords from the job description to show we’re on the same page!
Showcase Your Customer Focus:Since this role is all about supporting customers, share specific examples of how you've delivered excellent customer service in the past. We want to see your passion for helping others shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Neighbourhood
Before the interview, take some time to familiarise yourself with the specific neighbourhoods you'll be managing. Understand the demographics, common issues, and resources available. This will show your potential employer that you're genuinely interested in the role and ready to make a positive impact.
✨Demonstrate Your Customer Focus
Prepare examples of how you've successfully handled customer queries or resolved issues in previous roles. Highlight your ability to empathise with customers, especially those who are vulnerable. This will showcase your commitment to delivering high-quality service tailored to individual needs.
✨Showcase Your Problem-Solving Skills
Think of scenarios where you've coached others to find solutions, particularly in challenging situations. Be ready to discuss how you can empower customers to manage their tenancies effectively, as this is a key part of the role. Use specific examples to illustrate your approach.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle anti-social behaviour or tenancy breaches. Prepare by thinking through how you would approach these situations, ensuring you align your answers with Great Places policies. This will demonstrate your understanding of the role's responsibilities and your readiness to tackle real-world challenges.
