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- Tasks: Support housing services and build strong communities while managing key housing tasks.
- Company: Join a dynamic team at Great Places, committed to inclusivity and community support.
- Benefits: Competitive salary, accredited qualifications, mentorship, and dedicated study time.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: 2:2 degree, customer service experience, and good communication skills required.
- Other info: Flexible working hours and opportunities for personal and professional growth.
The predicted salary is between 24907 - 24907 £ per year.
Location: Sheffield
Salary: £24,907
You will support the Neighbourhood Services Manager by helping deliver high-quality housing services and contributing to strong, sustainable communities. You will assist with key housing management tasks such as rent arrears, allocations, anti-social behaviour, and neighbourhood upkeep. As you grow, you will take responsibility for your own patch and work toward ambitious personal and professional goals.
What you will be doing as a Housing Officer Graduate:
- Gain experience and understand a broad range of roles across your region and elsewhere including head office and in other departments; this may require you to travel and at times overnight stays in various locations.
- Encouraging customers to manage their rent independently and provide advice about the ways they can access financial help they might be entitled to.
- Supporting customers to move into their new home including advertising the empty property, shortlisting potential new customers, liaising with repair colleagues to ensure the home is ready and providing guidance to the new customer in ensuring they have a successful start to their new tenancy.
- Having a regular presence within our communities to ensure our properties, blocks, schemes and streets are safe and attractive places to live. This will include monitoring the performance of our contractors and encouraging customers to take responsibility for their own behaviours when appropriate.
- Providing advice, guidance and effective resolutions to customer queries with a focus on getting it right first time.
- Signposting customers to other local and national services that can provide support with health, wellbeing, financial advice, digital inclusion and employment support.
- Developing strong partnerships with a range of partners and work collaboratively with other agencies to prevent anti-social behaviour.
- Providing project management support for a range of regional and corporate projects including Service Improvement Groups.
- Assisting in the data and evidence gathering to ensure we can respond appropriately to customer complaints with a focus on providing fair resolution and ensuring we learn when things have gone wrong.
- Representing Great Places in a professional manner with integrity, inclusivity and respect for diversity.
- Treating customers and colleagues with respect and empathy.
- Working 35 hours per week and having a flexible approach to work.
What you will need:
- A minimum 2:2 achieved in the past 3 years, ideally within a relevant subject area.
- GCSE maths and English or equivalent at grade C/4 or above.
- A clean UK driving licence and access to a car would be desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- Excellent written and verbal communication skills.
- Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time.
- Keen eye for detail and good organisational skills.
- Competent level of ICT skills including the full range of Microsoft applications and the ability to use technology such as a mobile phone, tablet and laptop.
- Commitment to completing all parts of the training programme.
- Commitment to observe and comply with all policies/procedures/working practices/regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy.
How we support you and your career at Great Places:
- A fully accredited qualification to aid in your development.
- Full equipment to help you perform best at your role.
- Dedicated time each week for studying and learning.
- Mentorship and line management from senior professionals.
- A warm, inclusive team where your ideas and growth matter.
- Access to our Growing Greatness talent programme including workshops, networks, and development activities.
- Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress.
Closing date: 30th April 2026
Shortlist date: 1st May 2026
Interview date: Assessment Day: Late May/ Final Stage Interview: June 2026
Locations
Graduate Housing Officer in Sheffield, Yorkshire employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Housing Officer in Sheffield, Yorkshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Great Places. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common questions for housing officer roles, like how you'd handle customer queries or manage rent arrears. The more you practice, the more confident you'll feel when it’s your turn.
✨Tip Number 3
Show off your soft skills! As a Housing Officer, you'll need to communicate effectively and work well with others. During your interview, share examples of how you've successfully worked in a team or resolved conflicts. This will highlight your ability to connect with customers and colleagues alike.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows that you’re proactive and keen on the role!
We think you need these skills to ace Graduate Housing Officer in Sheffield, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Graduate Housing Officer role. We want to see how you can contribute to our mission of delivering high-quality housing services!
Showcase Your Customer Service Skills: Since this role is all about supporting customers, share examples of your previous customer service experiences. We love seeing how you’ve gone above and beyond to help others, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Graduate Housing Officer. Familiarise yourself with topics like rent arrears, anti-social behaviour, and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples from your past experiences where you've delivered excellent customer service. Think of specific situations where you resolved issues or helped someone out, as this will demonstrate your ability to handle similar challenges in the job.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show your personality and let your passion for helping communities shine through. A positive attitude can go a long way in making a great impression on the interviewers.