At a Glance
- Tasks: Manage housing services and support customers in your local area.
- Company: Join Great Places, an ethical organisation dedicated to community empowerment.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for personal growth.
- Other info: Work in a supportive environment with a strong commitment to diversity.
- Why this job: Make a real difference in people's lives while promoting inclusivity and sustainability.
- Qualifications: Customer-focused individuals with a passion for community service are encouraged to apply.
The predicted salary is between 30000 - 47000 £ per year.
Job Description
Senior Housing Officer (known as Neighbourhood Services Manager)
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Part Time, 28.5 hours per week
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Location: Sheffield
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Salary: £28,334 rising to £29,824 (At 2 years, subject to satisfactory performance)
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As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.
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What youll be doing
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- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
- Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.
- Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.
- Ensure an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
- Ensure safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines.
- Be present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract under performance.
- Working collaboratively with other agencies/partners to deliver interventions where necessary for the benefit of our customers.
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What youll need
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- Commitmentto continued professional development.
- Experience of working in the housing sector or in a similar role is desirable.
- An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service tailored to an individuals needs.
- Excellent written and verbal communication skills.
- Ability to organise, time-manage and prioritise work load in a hybrid environment.
- Proven relationship builder with experience of effective collaborative working with external agencies and partners.
- Ability to coach customers to empower them to problem solve and become more independent.
- Adaptable to use a range of Customer relationship management software systems.
- Proficient in the use of the full range of Microsoft Office applications.
- Hold a full UK driving license and have access to a vehicle for use at work.
- Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check
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What we need from you
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- Ability to complete tasks in an accurate and timely manner when working towards a deadline.
- Able to lone work safely and effectively, able to deliver high quality services predominantly in field-based settings.
- Commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.
- Have resilience and emotional intelligence to be able to cope with and manage difficult and challenging situations, whilst showing understanding and empathy.
- Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required.
- A commitment to attend face to face training sessions as well as virtual sessions and e-learning. This is vital and of equal importance as the day to day aspects of your role.
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
- A passion to advocate on behalf of people and communities.
- A commitment to work in partnership with others for the benefit of Great Places.
- A commitment to continuous learning and improvement.
- Ability to work flexibly as and when needed.
- To be professional and work with integrity, inclusivity and respect for diversity.
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What we give you in return for your hard work and commitment
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- PensionDC Scheme (up to 10% contribution from both colleague and Great Places)
- WPAHealthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
- The Market PlaceHigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Annual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
- Reward & Recognition You Count Rewards are individual rewards for going above & beyond
- Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
- Wage StreamYou can access savings opportunities and early access to wages
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At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
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Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.
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All successful applicant(s) will be subject to a basic criminal records background check. Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
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Closing date: 22nd July 2026
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Shortlist date: 23rd July 2026
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Interview date: TBC
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Senior Housing Officer (known as Neighbourhood Services Manager) employer: Great Places Housing Association
Great Places Housing Association is an exceptional employer that prioritises community impact and employee development. With a supportive work culture in Blackpool, employees benefit from competitive salaries, opportunities for career progression, and the chance to make a meaningful difference in residents' lives. Join us to be part of a team that values empowerment and collaboration.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Housing Officer (known as Neighbourhood Services Manager)
✨Tip Number 1
Familiarise yourself with the local community and its specific needs. Understanding the demographics and challenges faced by residents in South Manchester will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with current or former employees of Great Places Housing Group. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage to tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed relationships with stakeholders in previous roles. Highlighting your experience in building partnerships will showcase your ability to work effectively within the community and with local organisations.
✨Tip Number 4
Stay updated on current housing issues and policies affecting the area. Being knowledgeable about relevant legislation and community initiatives will demonstrate your passion for the role and your readiness to tackle the challenges that come with it.
We think you need these skills to ace Senior Housing Officer (known as Neighbourhood Services Manager)
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and expectations of a Senior Housing Officer. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your relevant experience in housing management, customer service, and community engagement. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter:Your cover letter should express your passion for the role and the organisation. Highlight specific examples of how you have made a difference in previous positions, particularly in areas like community support and stakeholder engagement.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Great Places Housing Association
✨Understand the Role
Make sure you have a clear understanding of what a Senior Housing Officer does. Familiarise yourself with the responsibilities mentioned in the job description, such as managing rent collection and addressing anti-social behaviour. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Focus
Since the role is heavily customer-oriented, prepare examples from your past experiences where you've successfully supported customers or resolved issues. Highlight your ability to build strong relationships and how you can apply this to the communities you'll be serving.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific situations where you've had to investigate issues or conflicts, particularly related to housing or community management. Show how you approached these challenges and the outcomes, emphasising your commitment to integrity and inclusivity.
✨Research the Organisation
Take some time to learn about Great Places Housing Group and their values. Understanding their commitment to ethical practices and community development will allow you to align your answers with their mission, making you a more appealing candidate.
