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- Tasks: Be the go-to person for customers in your local area, managing housing and community needs.
- Company: Join Great Places Housing Group, dedicated to improving lives through affordable housing and community services.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in your community while working in a diverse and inclusive environment.
- Qualifications: Customer-focused individuals with a passion for social housing are encouraged to apply.
- Other info: We embrace diversity and welcome applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity – and this could be you!
Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officer (we call these Neighbourhood Service Managers). With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of 250-300 homes.
Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.
The main duties of the role are to:
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Ensure rent is collected and customers are supported to reduce any arrears
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Allocate vacant properties to new customers
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Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed
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Understand your customers individual needs and make relevant links with support organisations
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Build strong relationships with local stakeholders and partners
Please do take a look at our role profile to find out more.
Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values .
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don’t fill 100% of the job requirements. So, if you are unsure that your qualifications and skills are what we are looking for in this role, why not let us decide?
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process, please reach out to our recruitment team at .
Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters?
Senior Housing Officer (known as Neighbourhood Services Manager) employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer (known as Neighbourhood Services Manager)
✨Tip Number 1
Familiarize yourself with the local community and its specific needs. Understanding the demographics and challenges of the area you will be serving can help you connect better with potential customers and stakeholders.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums related to social housing to meet people who can provide insights and possibly refer you to opportunities within Great Places Housing Group.
✨Tip Number 3
Showcase your customer service skills during any interactions. As a Senior Housing Officer, your ability to build relationships and support customers is crucial, so highlight any relevant experiences that demonstrate these skills.
✨Tip Number 4
Research Great Places Housing Group's values and mission. Aligning your personal values with theirs can help you articulate why you want to work there and how you can contribute to their goals during interviews.
We think you need these skills to ace Senior Housing Officer (known as Neighbourhood Services Manager)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Housing Officer position. Understand the key responsibilities and how your experience aligns with them.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in housing management or customer service. Provide specific examples of how you've supported customers and managed properties effectively.
Showcase Your Values: Great Places Housing Group values integrity, inclusivity, and respect for diversity. Make sure to reflect these values in your application by sharing experiences that demonstrate your commitment to these principles.
Tailor Your Application: Customize your cover letter to address the specific needs of Great Places Housing Group. Mention why you are passionate about social housing and how you can contribute to creating sustainable communities.
How to prepare for a job interview at Great Places Housing Association
✨Show Your Customer Focus
Emphasize your experience in customer service and how you've successfully supported clients in the past. Be ready to share specific examples of how you've addressed customer needs and resolved issues.
✨Demonstrate Your Community Engagement
Discuss your understanding of community dynamics and how you can build strong relationships with local stakeholders. Highlight any previous work that involved collaboration with community organizations or partners.
✨Highlight Your Problem-Solving Skills
Prepare to talk about situations where you've had to investigate and resolve issues, such as anti-social behavior or tenancy disputes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Express Your Commitment to Diversity and Inclusion
Share your views on the importance of inclusivity in housing and how you can contribute to creating a respectful environment for all residents. Be prepared to discuss how you’ve promoted diversity in your previous roles.
