Resident Service Associate (Lettings & Tenancy Management)

Our Resident Service Associate will support the Lettings Manager in the delivery of a high quality lettings and management service to our exciting portfolio of developments offering apartments under the Rent to Buy model, focusing on resident and community wellbeing.

For over 20 years, Plumlife have been helping buyers with affordable homeownership while also providing high-quality sales and marketing, facilities management and lettings services to developers, local authorities and property companies. As well as selling hundreds of properties a year, we manage over 6,000 homes too.

As a profit-for-purpose organisation, community is at the heart of everything we do, and we are led by a purpose to help people and create great places to live.

What you'll be doing:

• Support the marketing, letting and ongoing management of apartments, working closely with the marketing team to attract and retain residents.
• Manage day-to-day lettings across a patch of properties, including advertising, maintaining listings, conducting viewings, applicant processing, tenancy sign-ups and deposit handling.
• Carry out pre- and post-tenancy inspections, periodic property checks and ensure any follow-up actions are completed.
• Build strong relationships with residents, providing a welcoming, safe and supportive experience.
• Keep up to date with our offer and the wider market, confidently communicating this to prospective residents.
• Monitor property standards, ensuring repairs (responsive, planned and void) are delivered to a high quality, on time and within budget.
• Inspect communal areas regularly and report any issues.
• Support wider team activity, including rent arrears follow-up, raising purchase orders and contributing to reporting.
• Plan and deliver resident engagement events that help build community.

What we need from you:

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day to day aspects.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• An ability to work in uncertainty.

What you'll need:

• Experience in Rent to Buy, market rent or estate agency.
• Strong attention to detail, delivering a smooth and positive customer journey.
• Ability to manage time effectively across multiple sites and priorities.
• Good ICT skills and confidence using systems.
• Understanding of marketing approaches for promoting developments.
• A proactive, organised team player who can use their initiative.
• Ability to work to deadlines and perform well under pressure.
• Flexibility to support the wider team when needed.
• The ability and willingness to work evenings and weekends, particularly during initial letting periods and to meet customer needs.
• Flexibility to work across developments and from our Head Office in Didsbury as required.
• Full driving licence and access to a vehicle.

This role is subject to a basic DBS check.

What we give you in return for your hard work and commitment:

• Pension DC scheme (up to 10% contribution from both colleagues and Great Places).
• WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members).
• Ways of Working: We offer some hybrid and flexible working.
• Annual leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
• Reward & Recognition: You Count Rewards are individual rewards for going above & beyond.
• Professional fees: The business pays the cost of one professional role related membership fee for each colleague.
• The Market Place: high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Wage Stream: You can access savings opportunities and early access to wages.
• Health and Wellbeing Initiatives: Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing.
• At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services; all your benefits can be used inside and outside of work.