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- Tasks: Plan and schedule repairs, ensuring excellent customer service and productivity.
- Company: Great Places is dedicated to improving communities through social housing.
- Benefits: Enjoy 26-30 days annual leave, healthcare, discounts, and a pension scheme.
- Why this job: Join a supportive team focused on community impact and personal growth.
- Qualifications: Experience in scheduling, strong customer service skills, and excellent organisation.
- Other info: Flexible working hours and opportunities for continuous learning.
The predicted salary is between 22000 - 29000 £ per year.
Repairs Scheduler – 12 month FTC
Didsbury, Manchester
£26,038 per annum
12 Month FTC Full Time
Repairs Scheduler 12 month FTC(full time, 35 hour per week)
You will be delivering excellent customer service and right first time repairs through the effective planning and resource scheduling of repairs jobs, liaising with the call centre and on site Repairs colleagues maximising productivity, increasing the capacity to complete more repairs and increasing customer satisfaction
What youll be doing
- You will be the principal contact for in house operatives, allocating and planning repairs covering day to day and void jobsmeeting customer needs
- Monitoring and managing operatives diaries to maximise productivity
- Monitoring and managing time taken to complete jobs, following up on outstanding work and ensuing both in house and external contractors communicate the status of repairs allocated to themensuring excellent customer service.
- Maximise output of trade operatives for day to day & void repairs ensuring that daily / weekly planning of all works is controlled and managed effectively. Good forward planning is essential to manage holidays and sickness to ensure capacity meets demand
- Ensure that customer appointments are scheduled appropriately to take into account customer needs and ensure the right operative/contractor is allocated the job
- Increase the operative productivity by reviewing, monitoring and managing the travel distance and time between jobs allocated to each operative. Utilise data such as number of completed, rebooked, awaiting materials jobs still outstanding to assist in assessing how improvements can be made by use of trade zoning and smart scheduling. Help in implementing actions to reduce the time lost and increase overall productivity driving up overall customer satisfaction.
- Proactively use daily tracker reports to manage travel / distance between jobs to improve efficiency and to gain a greater understanding of down time collecting materials not on the van and waste site visits.
What youll need
- Experience in a similar role
- Excellent understanding of providing first class customer service
- Strong ability to multi task and ability to juggle conflicting priorities
- Flexible and adaptable approach to deal with changing requirements
- Excellent organisational skills and manage a busy workload
- First class communication skills
- Ability to work independently and as part of a team
- Demonstrate initiative and liaise proactively with internal and external customers
- Excellent administration skills
- Team rota 07.30am to 6pm
What we need from you
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
- A passion to advocate on behalf of people and communities
- A commitment to work in partnership with others for the benefit of Great Places
- A commitment to continuous learning and improvement
- Ability to work flexibly and when needed outside normal working hours to ensure service continuity
- An ability to work in uncertainty.
- To be professional and work with integrity, inclusivity and respect for diversity
What we give you in return for your hard work and commitment
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
- The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- Lottery Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
- Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
- Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Repairs Scheduler - 12 month FTC in Manchester employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler - 12 month FTC in Manchester
✨Tip Number 1
Familiarise yourself with the local area of Manchester, especially Didsbury. Understanding the community and its specific needs will help you demonstrate your commitment to providing excellent customer service during the interview.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks effectively. You might want to create a mock schedule for repairs to showcase your ability to juggle conflicting priorities when you meet us.
✨Tip Number 3
Prepare examples of how you've previously improved productivity or customer satisfaction in similar roles. Being able to share specific instances will highlight your experience and problem-solving skills.
✨Tip Number 4
Demonstrate your flexibility and adaptability by thinking of scenarios where you've successfully managed changes in requirements. This will show us that you're ready to handle the dynamic nature of the role.
We think you need these skills to ace Repairs Scheduler - 12 month FTC in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and customer service. Use specific examples that demonstrate your ability to manage multiple tasks and priorities effectively.
Craft a Strong Cover Letter: In your cover letter, express your passion for social housing and your commitment to community engagement. Mention how your skills align with the responsibilities of the Repairs Scheduler role.
Showcase Communication Skills: Emphasise your first-class communication skills in both your CV and cover letter. Provide examples of how you've successfully liaised with teams or customers in previous roles.
Highlight Problem-Solving Abilities: Discuss instances where you've proactively identified issues and implemented solutions, particularly in scheduling or resource management. This will demonstrate your initiative and ability to work under pressure.
How to prepare for a job interview at Great Places Housing Association
✨Showcase Your Customer Service Skills
As a Repairs Scheduler, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to meet customer needs effectively.
✨Demonstrate Your Organisational Skills
Highlight your experience in managing multiple tasks and conflicting priorities. Discuss any tools or methods you use to stay organised, as this role requires effective planning and scheduling of repairs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to allocate resources under pressure or deal with unexpected changes. Think about how you would ensure productivity while maintaining customer satisfaction.
✨Emphasise Your Teamwork and Communication Skills
This role involves liaising with various teams, so be ready to discuss how you work collaboratively. Share examples of how you've communicated effectively with both internal teams and external contractors to achieve common goals.
