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- Tasks: Schedule and plan repairs, ensuring timely completion and high standards.
- Company: Join a dynamic team focused on improving customer experiences in social housing.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Be at the heart of operations, using data to drive improvements and enhance community support.
- Qualifications: Experience in scheduling or customer service is a plus; strong communication and organisational skills required.
- Other info: Open to applicants with diverse backgrounds; we value your unique experiences!
The predicted salary is between 22000 - 29000 £ per year.
Starting salary: £26,038
Location: Sheffield
Temporary, Full Time, 35 hour week, Monday to Friday
What you'll be doing:
Are you ready to make a real impact? In this role, you'll be at the heart of our repairs team, making sure every job is planned and scheduled to keep things running smoothly for our customers. As the key link between our call centre, on-site operatives, and contractors, you'll ensure repairs are completed on time and to a high standard.
Your focus will be on getting things right the first time. You'll allocate jobs, plan schedules, and make sure operatives are in the right place at the right time. By staying organised and ahead of the game, you'll help us deliver more repairs, faster and making a positive impact on customer experiences.
But it's not just about keeping the day-to-day running. You'll also use data to spot patterns and find ways to improve how we work. Whether it's reducing travel time, organising materials more efficiently, or finding smarter ways to handle workloads, your actions will help us work better and achieve more.
What you'll need:
- Experience in a similar role is desirable
- Proficiency in using a variety of systems
- Excellent understanding of providing first class customer service
- Strong ability to multi-task and ability to juggle conflicting priorities
- Flexible and adaptable approach to deal with changing requirements
- Excellent organisational skills and manage a busy workload
- First class communication skills
- Ability to work independently and as part of a team
- Demonstrate initiative and liaise proactively with internal and external customers
Please note this role will be covering the 07:30am - 3pm rota Monday - Friday, this role is based in the office full time.
What we need from you:
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
- A passion to advocate on behalf of people and communities.
- Respecting professional boundaries and conducting yourself in a professional manner at all times.
- A commitment to work in partnership with others for the benefit of Great Places.
- A commitment to continuous learning and improvement.
- To be professional and work with integrity, inclusivity and respect for diversity.
We love to hear from anyone who is enthusiastic about working in social housing. We know people can be reluctant to apply if they don't fill 100% of the job requirements, so if you are unsure that your qualifications and skills are what we are looking for in this role, let us decide. We still want to hear from you and would welcome an application that tells us all about your experiences, achievements and what value you can add to the team.
Repairs Scheduler - 12 month FTC employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Scheduler - 12 month FTC
✨Tip Number 1
Familiarise yourself with the social housing sector and its challenges. Understanding the specific needs of communities can give you an edge in interviews, showing your commitment to making a positive impact.
✨Tip Number 2
Brush up on your organisational skills by practising scheduling and planning tasks. You might even want to create mock schedules to demonstrate your ability to manage multiple priorities effectively during discussions with us.
✨Tip Number 3
Highlight any experience you have with data analysis. Being able to discuss how you've used data to improve processes in previous roles will resonate well with our focus on efficiency and customer satisfaction.
✨Tip Number 4
Prepare to showcase your communication skills. Think of examples where you've successfully liaised with different teams or customers, as this role requires excellent collaboration between various stakeholders.
We think you need these skills to ace Repairs Scheduler - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and repairs. Emphasise any roles where you managed multiple tasks or worked in customer service, as these are key for the Repairs Scheduler position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social housing and how your experiences align with the role. Mention specific examples of how you've successfully managed workloads or improved processes in previous jobs.
Showcase Your Skills: Clearly outline your organisational skills and ability to multitask in your application. Provide examples of how you've effectively communicated with teams or customers to resolve issues, as this is crucial for the role.
Highlight Your Commitment: Demonstrate your commitment to continuous learning and improvement in your application. Share any relevant training or experiences that show your dedication to working in social housing and making a positive impact in communities.
How to prepare for a job interview at Great Places Housing Association
✨Show Your Organisational Skills
As a Repairs Scheduler, you'll need to demonstrate your ability to manage multiple tasks and priorities. Prepare examples from your past experiences where you successfully organised schedules or managed workloads effectively.
✨Highlight Your Customer Service Experience
This role requires a strong focus on customer service. Be ready to discuss how you've provided excellent service in previous roles, especially in challenging situations. Use specific examples to illustrate your commitment to customer satisfaction.
✨Demonstrate Your Data Analysis Skills
Since the job involves using data to improve processes, be prepared to talk about any experience you have with data analysis. Discuss how you've identified patterns or made improvements based on data in your previous roles.
✨Emphasise Flexibility and Adaptability
The role requires a flexible approach to changing requirements. Share instances where you've had to adapt quickly to new challenges or changes in your work environment, showcasing your ability to remain effective under pressure.
