At a Glance
- Tasks: Assist customers in high-quality accommodation and ensure their safety and wellbeing.
- Company: Great Places Housing Group, committed to safeguarding and promoting welfare.
- Benefits: Competitive salary, generous annual leave, discounts, and pension contributions.
- Other info: Join a dynamic team with excellent career growth opportunities and a focus on wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Minimum level 2 in English and Maths, customer service experience, and IT skills.
The predicted salary is between 26492 - 26492 € per year.
Location: In Partnership - Blackburn
Salary: £26,492
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you'll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you'll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going above & beyond.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Closing date: 2nd June 2026
Shortlist date: 3rd June 2026
Interview date: TBC
Housing and Wellbeing Assistant - 12 months Fixed Term Contract in Preston employer: Great Places Housing Association
Great Places Housing Group is an exceptional employer that prioritises the wellbeing of its colleagues, offering a supportive work culture and numerous benefits such as generous annual leave, pension contributions, and access to health and wellness resources. Located in Blackburn, this role as a Housing and Wellbeing Assistant provides meaningful opportunities for personal and professional growth while making a positive impact on the community through high-quality accommodation and services.
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Wellbeing Assistant - 12 months Fixed Term Contract in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the housing and wellbeing sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what Great Places stands for and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Practice your communication skills! Since you'll be the first point of contact, being able to convey information clearly and confidently is key. Role-play common interview questions with a friend to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Housing and Wellbeing Assistant - 12 months Fixed Term Contract in Preston
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing a customer-facing service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your courteous and helpful manner.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your spelling and grammar are spot on. A well-structured application will help us see your communication skills in action!
Demonstrate Your IT Proficiency:Since you'll be using various IT systems and Microsoft Office applications, mention any relevant experience you have. We love to see candidates who are comfortable with technology, so don’t hold back on showcasing your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Great Places!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing and Wellbeing Assistant. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like managing customer enquiries and ensuring safety.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to maintain a positive image and communicate effectively, as these are key to impressing the interviewers.
✨Demonstrate Attention to Detail
In your interview, be ready to discuss how you ensure accuracy in your work, especially when it comes to financial procedures and health and safety inspections. Share specific instances where your attention to detail made a difference, as this will show you can handle the responsibilities of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture at Great Places, and how they support employee wellbeing. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
