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- Tasks: Support Planning Officers in coordinating repairs and maximising productivity.
- Company: Join a warm, inclusive team at Great Places, making a difference in social housing.
- Benefits: Earn while you learn with a competitive salary and accredited apprenticeship.
- Why this job: Gain hands-on experience and develop skills in a supportive environment.
- Qualifications: GCSEs in English and Maths preferred; a positive attitude and commitment to learning are essential.
- Other info: Enjoy mentorship, dedicated study time, and opportunities for career growth.
The predicted salary is between 21021 - 21021 £ per year.
You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximise productivity, ensuring appointments are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.
What you'll be doing as an Apprentice at Great Places:
- Proactively manage repairs for in-house operatives to maximise productivity and reduce/recover out of target jobs.
- Ensure appointments are made and kept within agreed service standards and KPIs, keeping customers informed with any changes to the schedule within a timely manner.
- Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
- Update housing management and scheduling systems with accuracy in record keeping in real time.
- Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
- Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
- Working to support the wider planning team as and when required.
What We are looking for:
- A commitment to providing excellent customer service.
- A team player who brings a positive, helpful attitude.
- Someone who is flexible and adaptable.
- A good listener who takes pride in detail and follow-through.
- Someone open to learning and developing their skills and experience.
- Someone who demonstrates initiative.
What you'll need:
- Curious, can-do attitude and a desire to make a difference.
- Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme.
- Excellent written and verbal communication skills.
- Keen eye for detail and good organisational skills.
- GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial.
- Comfortable using Microsoft Office tools (Outlook, Word, Excel).
- Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time.
- Commitment to observe and comply with all policies/procedures/working practices/regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy.
How we support you and your career at Great Places:
- A fully accredited apprenticeship/qualification plus additional short qualifications to aid in your development.
- Full equipment to help you perform best at your role.
- Dedicated time each week for studying and learning.
- Mentorship and line management from senior professionals.
- A warm, inclusive team where your ideas and growth matter.
- Opportunities to shadow across the business and contribute to the social housing sector.
- Access to our Growing Greatness talent programme including workshops, networks, and development activities.
- Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress.
Closing date: 11th May 2026
Shortlist date: 12th May 2026
Interview date: Assessment Day - Early June 2026 / Final Stage Interview - June 2026
Apprentice Planning Officer in Oldham employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Planning Officer in Oldham
✨Tip Number 1
Get to know the company! Research Great Places and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about examples from your past experiences that demonstrate your skills and how you can contribute to the planning team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you insider knowledge and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Great Places and ready to take that next step in your career.
We think you need these skills to ace Apprentice Planning Officer in Oldham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you can bring a positive attitude and a commitment to excellent service, just like we do at StudySmarter!
Be Detail-Oriented: Since the role involves scheduling and record-keeping, it’s crucial to demonstrate your keen eye for detail. Share examples of how you've successfully managed tasks that required accuracy and organisation.
Express Your Willingness to Learn: We love candidates who are open to learning and developing their skills. In your application, mention any relevant training or experiences that show your curiosity and can-do attitude.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Great Places.
How to prepare for a job interview at Great Places Housing Association
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Apprentice Planning Officer. Familiarise yourself with the key tasks like managing repairs, scheduling jobs, and maintaining customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, prepare examples from your past experiences where you've demonstrated a strong customer focus. Think about times when you resolved issues or went the extra mile for someone. This will highlight your commitment to customer satisfaction.
✨Brush Up on Your Tech Skills
As you'll be using Microsoft Office tools and housing management systems, it’s a good idea to practice these before the interview. Be ready to discuss your experience with these tools and how you can use them to keep accurate records and manage schedules effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team dynamics, the training you'll receive, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.