Wellbeing Coordinator in Manchester

Part time - 21 hours. To enhance our current provision and to ensure our customers are receiving a consistent and high level of support both on scheme and in the community, we are looking for a Wellbeing Co-Ordinator to work alongside our current team. The primary duties of our Wellbeing Co-Ordinator is to arrange groups and activities which residents can engage with and develop their independence in the community; promoting independence and getting them ready to move into their own accommodation. You will also be expected to liaise with our community investment team as well as external providers to source funding and support for internal activities. There will also be an expectancy to work alongside the wider team to adhere to customers support plans, particularly around community integration and ensuring customers feel confident to move into independent living from supported accommodation. You will also need to be trauma informed and have experience of working with people with multiple and complex needs as there will be a need to work with our customers to ensure activities are co-produced.

Who we are looking for:

• You will be a flexible and dedicated team member who has a desire to deliver high quality services in line with the Independence and Wellbeing framework and principles.
• You will have experience of gaining funding from various streams, both internally and externally.
• You have an ability to engage customers, both within our schemes and the communities which we live, ultimately promoting their strengths; resulting in the confidence to move on and live independently.
• As an activities coordinator, you will be outgoing and engaging with our residents, encouraging them to feedback what activities they would like to be facilitated at the scheme and exploring future opportunities.
• You will have a good understanding of Safeguarding; ensuring concerns are dealt with promptly and in line with policies and procedures.
• Using a multi-agency approach, you will ensure appropriate action is taken to adequately manage any presenting risks, working with the wider team to feedback any ongoing concerns.
• Promoting activities and developing promotional materials and advertising events to our residents.
• Keeping track of activity-related records and reports, noting trends and what is getting the best response from our residents.
• You will have a person centred approach and a strong ability to understand complex situations, with the knowledge base to access relevant support services.
• You will have high level of resilience with a positive, customer focused approach.

What we need from you:

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• Respecting professional boundaries and conducting yourself in a professional manner at all times.
• To be professional and work with integrity, inclusivity and respect for diversity.
• Knowledge of coordinating activities; coupled with experience of facilitating group activities and workshops.
• Experience of using a strength-based approach to assist customers to achieve their goals.
• Experience of developing promotional materials and advertising events.
• Experience of monitoring the effectiveness of activities and programs.
• Experience of engaging with customers with multiple, complex needs.
• Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
• Experience of administration and recording, with an in depth understanding of confidentiality.
• Ability to engage and to build relationships with partner agencies and external stakeholders, utilising a multi-agency approach to support.
• Ability to act as an Ambassador for Great Places and the service.
• Experience of implementing safeguarding procedures to protect vulnerable people.
• Demonstrable coaching skills in promoting independence.
• Experience of Microsoft Office applications, with a good level of IT literacy.

What we give you in return for your hard work and commitment:

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
• WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
• The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
• Reward & Recognition: You Count Rewards are individual rewards for going above & beyond.
• Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).