At a Glance
- Tasks: Support customers in achieving independence and access community services.
- Company: Great Places Housing Group, dedicated to wellbeing and customer service.
- Benefits: Generous annual leave, healthcare, discounts, and pension contributions.
- Other info: Join a supportive team with a focus on personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Relevant qualifications or willingness to study; strong communication skills.
Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework.
What you’ll be doing:
- To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence.
- To assist customers to access other agencies and their services and the services within the wider community.
- To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers.
- To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities.
- To encourage feedback from customers, recording and responding to any complaints and compliments.
- To ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.
- To be responsible for tenancy management, including voids, reporting repairs/maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements.
- To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures.
What you’ll need:
- Relevant professional qualifications/memberships (Institute of Customer Service qualification) OR willing to study towards.
- Qualified to minimum level 2 in English and Maths.
What we need from you:
- You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day to day aspects.
- Empathy with our tenants and residents and willingness to deliver exceptional customer service.
- Experience of working in Housing Management is desirable.
- Experience of using a strength based approach to assist customers to achieve their goals is desirable.
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service.
- The ability to develop and project a positive image of Great Places through personal, written and verbal skills.
- Experience of administration and recording procedures, with an in depth understanding of confidentiality.
- Ability to engage and to build relationships with partnering or potential partner agencies or organisations.
- Experience and understanding of safeguarding.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
- Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
- Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
- Demonstrable coaching skills in promoting independence.
- Use of the relevant range of Microsoft Office applications.
What we give you in return for your hard work and commitment:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going ‘above & beyond’.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services; all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Housing & Wellbeing Officer - 12 Months Fixed Term Contract in Manchester employer: Great Places Housing Association
At Great Places, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the wellbeing of our colleagues. With competitive benefits such as generous annual leave, a comprehensive pension scheme, and opportunities for professional growth, we empower our Multi Skilled Plumbers to thrive in their roles while making a meaningful impact in the communities we serve in Manchester.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Wellbeing Officer - 12 Months Fixed Term Contract in Manchester
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
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✨Apply Directly Through Our Website!
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We think you need these skills to ace Housing & Wellbeing Officer - 12 Months Fixed Term Contract in Manchester
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Great Places Housing Association. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Great Places Housing Association. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Great Places Housing Association
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Great Places Housing Association.
✨Know Your Frameworks
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✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Great Places Housing Association that you can think critically and act effectively under pressure.
