Housing & Contracts Officer - 12 months Fixed term contract in Manchester

Location: Bolton Landing Pad

Salary: £33,056

Reporting to the Housing and Contracts Manager, the Housing and Contracts Officer will be part of a specialist team responsible for identifying, building and maintaining successful strategic partnerships and formal, commercial relationships that contribute to promoting and maximising the independence of our customers in line with the Independence and Wellbeing framework and principles. The Housing and Contracts Officer is responsible for the effective management of the day to day relationships with partner agencies to ensure they are delivering to the agreed contract.

What you'll be doing:

• Work with partner agencies to ensure that services are delivered using a partnership approach.
• Ensure contract delivery, compliance and performance terms are clear and agreed, including determining reporting timescales, KPIs and SLAs.
• Lead post-award contract meetings, active contract performance and compliance service reviews to ensure delivery is compliant with contractual terms; co-ordinating improvement plans where necessary.
• Manage business relationships positively to achieve win-win outcomes for both Great Places and providers to ensure contract compliance and delivery.
• Utilise the risk and contract management framework to undertake reviews, quality checks and specific investigation work concerned with contract compliance issues in respect of all contract matters involving contracts across Independence and Wellbeing, escalating any concerns to the relevant Manager(s) about the performance of agency schemes.
• Support any complex housing management case work, working jointly with the Housing and Wellbeing Worker.
• Meet recipients of services to ensure service delivery and contract compliance.
• Produce reports and management information relating to performance and compliance as required.
• Liaise with stakeholders to streamline working practices, avoiding duplication.
• Support bid and tender submission, working with the Contracts Manager and Head of Housing and Contracts on tendering of new services.
• Carry out any Health and Safety duties as directed by the Contract Manager and adhere to Great Places Health and Safety procedures at all times.
• Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.

What you'll need:

• Use of full Microsoft Office.
• Relevant professional qualifications/memberships (Institute of Customer Service qualification, IoH qualification).
• IT Qualification or evidence of well-developed IT and keyboard skills.
• Qualified to minimum GCSE grade C or equivalent in English and maths.

What we need from you:

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day to day aspects.
• A passion for customer service.
• Ability to work as part of a team as well as on own initiative.
• Professional and value led with integrity, inclusivity and respect for diversity.
• Have a non-judgemental approach, being respectful of others.
• Ability to work collaboratively and build relationships and networks outside of the organisation, recognising key partners and stakeholders.
• An ability to work in uncertainty and maintain a positive approach.
• Motivation to work in an Independence and Wellbeing environment, and an ability to form personal boundaries with customers.
• Commitment to work in partnership with others for the benefit of Great Places.
• Ability to work effectively with stakeholders and staff.
• Willingness to share learning with peers, advise and assist others.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.