Housing and Wellbeing Manager - 12 months Fixed Term Contract in Manchester

Salary £39,140 - £41,315

Location Manchester - Pomona Gardens

Temporary, Full Time

Reporting to the Head of Support Services, the Housing and Wellbeing Manager is responsible for operational delivery of support services across multiple Local Authorities, and in addition, leads on multiagency practice to ensure asset management and financial management (internally) meets corporate/regulatory standards. Housing and Wellbeing Managers must ensure high quality services are delivered to our customers, producing outcome reports and risk mitigation in practice.

What you’ll be doing:

• Proactively manage all team members consistently, including all aspects of performance management (individual and team), feedback, coaching and welfare.
• Train, support and coach colleagues to work within the Independence and wellbeing framework.
• Audit colleagues assisting customers to do for themselves, in order to maximise customer independence, including assisting customers to identify their strengths and risks and jointly develop a plan to achieve the actions identified.
• Promote, develop, maintain and ultimately be responsible for effective working relationships with Great Places colleagues, relevant statutory and voluntary agencies to ensure services are appropriately managed.
• Lead on executing housing management duties, taking responsibility for joint working with the Housing Contracts team, ensuring appropriate actions are taken which ensure the effective running of the service.
• Set, manage and monitor management account and rent income budgets and write reports accounting for the financial viability of services.
• Work in partnership, engaging with our customers, our colleagues and relevant external organisations to ensure that respective roles and responsibilities are clearly communicated, understood and implemented.
• Attend and co-ordinate complex Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers.
• Support the wider Customer Service Directorate, participating in projects representing Independence and Wellbeing, working towards corporate ambitions and continuous improvement.
• Promote Great Places and the service when attending external meetings; identifying opportunities for service development, joint working with other agencies and relevant opportunities in the wider health and wellbeing sector.
• Write reports to external partners (such as Local Authority Commissioners) detailing contract outcomes, future action plans and addressing concerns with compliance.
• Ensure colleagues support customers fully in accordance with their identified needs, including management, auditing, monitoring and quality checking of service delivery.
• Be responsible for all aspects of tenancy management.
• Lead and oversee Health and Safety and Compliance duties as directed by legislation, regulatory obligations and adhere to Great Place’s procedures.
• Develop and work in line with our risk management framework.
• Be part of the on-call service for Independence and Wellbeing; identifying continuous improvement opportunities and mitigating business risk.
• Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.

What you’ll need:

• Degree or equivalent certificate in health and social care/housing.
• As a minimum, three years experience working in the sector or similar post.

What we need from you:

• You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day-to-day aspects.
• As a line manager, you will need to actively support your colleagues with their development and well-being; some experience of this is desirable but not essential as we offer full support to people transitioning into a management role.
• Proven management skills – strategic and operational, including staff, volunteers and projects.
• The ability to motivate, inspire and influence a diverse workforce by example and persuasion.
• Experience of working in a customer-focused environment, with a proven ability of delivering a high standard of customer service.
• Previous experience of working with people who have support needs (this may include care of family members, voluntary work or paid employment).
• Experience of administration and recording procedures, with an in-depth understanding of confidentiality.
• Experience of liaising and service development with NHS or Local Government or relevant statutory authorities and voluntary agencies on a frequent and regular basis and achieving agreed outcomes.
• Proven relationship builder and influencer with stakeholders.
• Experience of developing packages of support in response to identified needs.
• Experience of contributing to the development and achievement of operating plans.
• Knowledge and understanding of the roles, functions and purpose of statutory and non-statutory agencies in the Housing and Social Care sectors.
• The ability to develop and project a positive image of Great Places through interpersonal, written and verbal communication skills.
• Highly organised with an ability to plan, prioritise and manage deadlines.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
• Experience of managing and developing budgets.
• Use of the relevant range of Microsoft Office applications.

What we give you in return for your hard work and commitment:

• Pension: DC scheme (up to 10% contribution from both colleagues and Great Places).
• WPA: Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members).
• Ways of Working: We offer some hybrid and flexible working.
• Annual leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
• Reward & Recognition: You Count Rewards are individual rewards for going ‘above & beyond’.
• Professional fees: The business pays the cost of one professional role related membership fee for each colleague.
• The Market Place: high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Wage Stream: You can access savings opportunities and early access to wages.
• Health and Wellbeing Initiatives: Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing.

At Great Places, we believe the wellbeing of our colleagues is vital to enable them to deliver great services; all your benefits can be used inside and outside of work.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.