Tenancy Coach - 9 months Fixed Term Contract in London

The Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focusing on the customers' strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps to be taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required.

What you'll be doing:

• Use a strengths-based approach, building on the attributes of our customers, to help them develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
• Conduct initial assessments to understand customer needs and opportunities and use coaching techniques to understand the root cause of the issue requiring support.
• In collaboration with the customer, assist them to develop a wellbeing plan which sets out the outcomes they want to achieve and coach them to identify the actions they need to take.
• Provide advice and guidance around welfare benefits and welfare support (white goods or furniture packages), to ensure customers have access to what they are entitled to.
• Meet regularly with customers and monitor the outcomes recorded in the wellbeing plan, analysing trends and patterns to assess how customers are progressing towards achieving their goals, coaching customers to resolve issues themselves and understand the impact and consequences of decisions made.
• Assist customers to create a Risk Management plan which identifies the risks they face in maintaining a tenancy and coach them to identify the ways these can be managed.
• Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.
• Develop and maintain effective networks with relevant organisations or agencies to ensure customers are signposted to, and can access, the right services.
• Give guidance and training to colleagues about how to resolve low-level issues customers face and provide challenge as to whether support is required from the Tenancy Coach or if signposting elsewhere is more appropriate.

What you'll need:

• Qualified to minimum GCSE grade C or equivalent in English and Maths.
• Experience of working in a support role or similar role is essential.
• Experience of using a strength-based approach to assist customers to achieve their goals is desirable.
• In-depth understanding of the welfare benefits system and social inclusion is essential.
• Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence.
• Experience and understanding of safeguarding.
• Experience of providing or signposting customers towards a responsive, timely, and appropriate service that provides a holistic and integrated solution to assist them to solve their problem.
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
• Experience of providing training and peer-to-peer support to effectively share specialist knowledge and learning.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work.
• A passion to advocate on behalf of people and communities.

What we give you in return for your hard work and commitment:

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
• WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
• The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years.