At a Glance
- Tasks: Deliver top-notch customer service and manage housing services for our communities.
- Company: Join a dynamic team at a leading housing management organisation.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Permanent role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by enhancing their living experience.
- Qualifications: Strong communication skills and a passion for community service.
The predicted salary is between 31500 - 38500 £ per year.
Blackburn or Blackpool
£31,403 rising to £33,056 (at 2 years subject to performance)
Permanent, Full Time L&G Contract (Legal & General)
Job Purpose
Reporting to the L&G Contract Manager, the Neighbourhood Officer will play a key role in delivering high-quality housing management, customer service and neighbourhood services across the L&G portfolio. You will be responsible for providing a responsive, customer-focused service, acting as a key point of contact for customers while supporting the effective management of homes, tenancies, neighbourhoods and communities. The role combines customer service, tenancy management, repairs co-ordination, lettings, estate management and administrative support to ensure customers receive an excellent service and sustainable tenancies are maintained. Working as part of the dedicated L&G contract team, the role will support the delivery of contractual obligations, customer outcomes and performance standards across the portfolio, ensuring services are delivered efficiently, consistently and in line with the expectations of both Great Places and L&G.
What you'll be doing:
- Deliver excellent customer service and act as a key point of contact for customers across tenancy, neighbourhood, repairs and housing management services, resolving enquiries efficiently and ensuring customers receive a high-quality, responsive service.
- Manage all aspects of lettings, voids and customer onboarding activities, including advertising properties, arranging viewings, completing sign-ups and ensuring homes are re-let efficiently in line with contract and performance requirements.
- Take appropriate action on low-level rent arrears cases in accordance with agreed policies and procedures, supporting customers to sustain their tenancy through early intervention.
NEIGHBOURHOOD OFFICER in London employer: Great Places Housing Association
Great Places Housing Association is an exceptional employer that prioritises community impact and employee development. With a supportive work culture in Blackpool, employees benefit from competitive salaries, opportunities for career progression, and the chance to make a meaningful difference in residents' lives. Join us to be part of a team that values empowerment and collaboration.
Contact Details:
Great Places Housing Association Recruitment Team
