At a Glance
- Tasks: Assist customers, manage accommodation, and ensure safety and security.
- Company: Great Places, dedicated to high-quality housing and wellbeing.
- Benefits: Generous annual leave, pension scheme, and discounts on various services.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Minimum level 2 in English and Maths, customer service experience required.
The predicted salary is between 24000 - 30000 £ per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you'll be doing:
- Provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- Encourage feedback from customers, recording and responding to any complaints and compliments.
- Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- Follow financial procedures and take responsibility for all monies held and received.
- Be responsible for communal cleaning and void cleaning, along with the wider team.
What you'll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in a busy environment whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years.
Housing & Wellbeing Assistant in London employer: Great Places Housing Association
Great Places Housing Association is an exceptional employer that prioritises community impact and employee development. With a supportive work culture in Blackpool, employees benefit from competitive salaries, opportunities for career progression, and the chance to make a meaningful difference in residents' lives. Join us to be part of a team that values empowerment and collaboration.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Wellbeing Assistant in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Great Places Housing Association.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Great Places Housing Association!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Great Places Housing Association, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Great Places Housing Association or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing & Wellbeing Assistant in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Great Places Housing Association:Before hitting send, make sure to tailor your application specifically to Great Places Housing Association! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Great Places Housing Association
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
