At a Glance
- Tasks: Assist customers and manage high-quality accommodation while ensuring safety and security.
- Company: Great Places, a dedicated team focused on housing and wellbeing.
- Benefits: Competitive salary, pension scheme, healthcare, discounts, and generous annual leave.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Minimum level 3 in English and Maths, customer service experience, and IT skills.
The predicted salary is between 26491 - 26491 £ per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you'll be doing:
- Provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- Encourage feedback from customers, recording and responding to any complaints and compliments.
- Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- Follow financial procedures and take responsibility for all monies held and received.
- Responsible for communal cleaning and void cleaning, along with the wider team.
What you'll need:
- Qualified to minimum level 3 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years.
Housing and Wellbeing Assistant in London employer: Great Places Housing Association
Great Places Housing Association is an exceptional employer that prioritises community impact and employee development. With a supportive work culture in Blackpool, employees benefit from competitive salaries, opportunities for career progression, and the chance to make a meaningful difference in residents' lives. Join us to be part of a team that values empowerment and collaboration.
Contact Details:
Great Places Housing Association Recruitment Team
