At a Glance
- Tasks: Support customers facing financial hardship and provide training to colleagues on welfare benefits and debt advice.
- Company: Join Great Places Housing Group, dedicated to community support and financial wellbeing.
- Benefits: Competitive salary, generous annual leave, pension scheme, and various discounts.
- Other info: Flexible working environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives by helping them achieve financial confidence.
- Qualifications: Experience in customer support or financial advice, with a willingness to learn.
The predicted salary is between 34796 - 34796 £ per year.
Location: Rochdale
Salary: £34,796
Reporting to the Financial Resilience Manager, the Financial Resilience Specialist will help deliver our Customer and Communities Strategy. This role is about supporting customers who are experiencing financial hardship and helping colleagues give clear, helpful information on welfare benefits, debt advice and financial inclusion. The role will build the knowledge needed to help customers access services, develop financial confidence and take positive steps towards financial wellbeing and tenancy sustainment.
What you'll be doing:
- Providing training and coaching to customer facing colleagues so that customers receive accurate information and advice in relation to welfare benefits, debt advice, and financial inclusion matters.
- Supporting a caseload of customers with debt advice, advocating for customers with creditors and providing a debt adjustment service where necessary by calculating, negotiating, and acting to address problem debt in accordance with Financial Conduct Authority regulations.
- Ensuring that partnerships are developed and monitored with other advice agencies or support services, so that customers can be referred to, where appropriate, other services for debt, welfare and benefit advice.
- Collating and producing a range of guidance and tools for customers to enable them to easily access information and updates around welfare benefits, and promoting the independent resolution of issues by customers in accordance with the Service Delivery Framework.
- Engaging with relevant professional networks to ensure Great Places understands the risks and challenges of future policy decisions in relation to the benefits system and debt advice sector.
- Developing opportunities, initiatives, and projects with Community Investment Team colleagues that will seek to eradicate financial hardship in our communities.
- Working with the Communications team to ensure that key messages relating to financial inclusion (including welfare benefits and debt advice) are communicated internally and externally.
- Delivering advice and support to customers through home visits and telephone appointments as required to provide appropriate support.
What you'll need:
- A willingness to work towards relevant professional qualifications or memberships, such as the Institute of Money Advisers qualification.
- Some experience or understanding of housing, welfare benefits, debt advice, money guidance or customer support, with a willingness to develop specialist knowledge.
- The ability to support, encourage and share learning with colleagues, or the confidence to develop these coaching skills with support.
- Good organisation and record keeping skills, with an understanding of why confidentiality is important.
- Experience of supporting people who may be vulnerable, facing challenges or experiencing financial hardship.
- An interest in working with communities and helping to deliver projects that make a positive difference to a diverse range of people.
- Confidence using Microsoft Office, or the ability to learn new systems and digital tools.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check.
What we need from you:
- Be open to learning and taking part in training to build your knowledge of financial inclusion, welfare benefits and debt advice.
- Show empathy, patience and a commitment to giving customers a positive and respectful service.
- Have an interest in helping customers improve their financial wellbeing, with a willingness to keep learning and developing in this area.
- Ability to organise and plan your own workload.
- Ability to communicate confidently with strong interpersonal skills.
- Flexible and positive approach to work and the ability to work autonomously.
What we give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave Start at 26 days annual leave, increasing up to 30 days.
Financial Resilience Specialist - Fixed Term (12 months) in London employer: Great Places Housing Association
Great Places Housing Association is an exceptional employer that prioritises community impact and employee development. With a supportive work culture in Blackpool, employees benefit from competitive salaries, opportunities for career progression, and the chance to make a meaningful difference in residents' lives. Join us to be part of a team that values empowerment and collaboration.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Resilience Specialist - Fixed Term (12 months) in London
✨Join Financial Networking Events
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✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Great Places Housing Association might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Financial Resilience Specialist - Fixed Term (12 months) in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Great Places Housing Association will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Great Places Housing Association. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Great Places Housing Association confidence in your short-term commitment to the role.
How to prepare for a job interview at Great Places Housing Association
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Great Places Housing Association.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Great Places Housing Association that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
