Housing and Wellbeing Manager - 12 months Fixed Term Contract in Hulme

Salary: £39,140 - £41,315

Location: Manchester - Pomona Gardens

Temporary, Full Time

Reporting to the Head of Support Services, the Housing and Wellbeing Manager is responsible for operational delivery of support services across multiple Local Authorities and leads on multi-agency practice to ensure asset management and financial management meets corporate and regulatory standards. Housing and Wellbeing Managers must ensure high-quality services are delivered to our customers, producing outcome reports and risk mitigation in practice.

What you’ll be doing:

• Proactively manage all team members consistently, including all aspects of performance management (individual and team), feedback, coaching and welfare.
• Train, support and coach colleagues to work within the Independence and wellbeing framework.
• Audit colleagues assisting customers to do for themselves, maximising customer independence.
• Promote, develop, maintain and be responsible for effective working relationships with Great Places colleagues and relevant statutory and voluntary agencies.
• Lead on executing housing management duties, ensuring effective running of the service.
• Set, manage and monitor management account and rent income budgets and write reports accounting for the financial viability of services.
• Work in partnership, engaging with customers, colleagues and relevant external organisations.
• Attend and co-ordinate complex Multi Disciplinary Teams (MDT’s) alongside other professionals.
• Support the wider Customer Service Directorate in participating in projects representing Independence and Wellbeing.
• Promote Great Places and the service when attending external meetings.
• Write reports to external partners detailing contract outcomes and future action plans.
• Ensure colleagues support customers fully in accordance with their identified needs.
• Be responsible for all aspects of tenancy management.
• Lead and oversee Health and Safety and Compliance duties as directed by legislation.
• Develop and work in line with our risk management framework.
• Be part of the on-call service for Independence and Wellbeing.
• Ensure safeguarding concerns are dealt with promptly and in line with guidelines.

What you’ll need:

• Degree or equivalent certificate in health and social care / housing.
• A minimum of three years experience working in the sector or similar post.

What we need from you:

• Attendance at face-to-face training sessions as well as virtual sessions and e-learning.
• Experience supporting colleagues with their development and well-being.
• Proven management skills – strategic and operational.
• The ability to motivate, inspire and influence a diverse workforce.
• Experience of working in a customer-focused environment.
• Previous experience of working with people who have support needs.
• Experience of administration and recording procedures.
• Experience of liaising and service development with NHS or Local Government.
• Proven relationship builder and influencer with stakeholders.
• Experience of developing packages of support in response to identified needs.
• Knowledge of statutory and non-statutory agencies in the Housing and Social Care sectors.
• Highly organised with an ability to plan, prioritise and manage deadlines.
• Ability to complete tasks accurately and timely under pressure.
• Effective liaison with colleagues and other stakeholders.
• Experience of managing and developing budgets.
• Use of Microsoft Office applications.

What we give you in return for your hard work and commitment:

• Pension: DC scheme (up to 10% contribution from both colleagues and Great Places).
• Healthcare scheme starts at no contribution level with savings available per year.
• Hybrid and flexible working options.
• Annual leave starting at 26 days, increasing up to 30 days within 5 years + Bank Holidays.
• Individual rewards for going ‘above & beyond’.
• Professional fees: The business pays the cost of one professional role related membership fee for each colleague.
• High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and more.
• Access to savings opportunities and early access to wages.
• Wellbeing campaigns throughout the year.

Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicants will be subject to an enhanced criminal records background check.