At a Glance
- Tasks: Support customers in achieving independence and access community services.
- Company: Great Places Housing Group, dedicated to wellbeing and customer service.
- Benefits: Competitive salary, generous annual leave, healthcare, and discounts.
- Other info: Join a supportive team with a focus on personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Relevant qualifications or willingness to learn; empathy and customer service experience preferred.
The predicted salary is between 29353 - 29353 £ per year.
Location: Docherty Project - Manchester
Salary: £29,353
Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework.
What you'll be doing:
- To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;
- To assist customers to access other agencies and their services and the services within the wider community;
- To attend and co-ordinate Multi Disciplinary Teams (MDTs) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers;
- To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;
- To encourage feedback from customers, recording and responding to any complaints and compliments;
- To ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken;
- To be responsible for tenancy management, including voids, reporting repairs/maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements;
- To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Places Health and Safety procedures.
What you'll need:
- Relevant professional qualifications/memberships (Institute of Customer Service qualification) OR willing to study towards;
- Qualified to minimum level 2 in English and Maths.
What we need from you:
- You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day to day aspects.
- Empathy with our tenants and residents and willingness to deliver exceptional customer service;
- Experience of working in Housing Management is desirable;
- Experience of using a strength based approach to assist customers to achieve their goals is desirable;
- Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service;
- The ability to develop and project a positive image of Great Places through personal, written and verbal skills;
- Experience of administration and recording procedures, with an in depth understanding of confidentiality;
- Ability to engage and to build relationships with partnering or potential partner agencies or organisations;
- Experience and understanding of safeguarding;
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail;
- Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems;
- Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem;
- Demonstrable coaching skills in promoting independence;
- Use of the relevant range of Microsoft Office applications.
What we give you in return for your hard work and commitment:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places);
- WPA: Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members;
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more;
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays;
- Reward & Recognition: You Count Rewards are individual rewards for going above & beyond;
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates;
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services; all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Closing date: 17th June 2026
Shortlist date: 18th June 2026
Interview date: TBC
Housing & Wellbeing Officer - Fixed Term Contract to March 2027 employer: Great Places Housing Association
Great Places Housing Group is an exceptional employer that prioritises the wellbeing of its employees while fostering a supportive and customer-focused work culture. Located in Manchester, the role of Housing & Wellbeing Officer offers competitive benefits such as generous annual leave, a robust pension scheme, and access to health and wellness resources, all designed to empower staff in their professional growth and personal development. With a commitment to safeguarding and promoting independence for both employees and customers, Great Places provides a meaningful and rewarding environment for those looking to make a positive impact in the community.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Wellbeing Officer - Fixed Term Contract to March 2027
✨Tip Number 1
Network like a pro! Reach out to people in the housing and wellbeing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with their mission. Practise common interview questions and be ready to share examples of how you've helped customers achieve independence in the past.
✨Tip Number 3
Show off your coaching skills! During interviews, highlight your experience in supporting customers and how you've used a strength-based approach. Share specific stories that demonstrate your ability to empower others and build relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Great Places.
We think you need these skills to ace Housing & Wellbeing Officer - Fixed Term Contract to March 2027
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing & Wellbeing Officer role. We want to see how you can contribute to promoting independence and wellbeing for our customers!
Showcase Your Customer Service Skills:Since this role is all about working closely with customers, don’t forget to share examples of your previous customer service experiences. We love seeing how you’ve made a positive impact in past roles!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us get a good sense of who you are!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and our values!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Stuff
Make sure you understand the role of a Housing & Wellbeing Officer inside out. Familiarise yourself with the Independence and Wellbeing framework, as well as the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves working closely with customers to promote their independence, be prepared to share examples of how you've demonstrated empathy and exceptional customer service in previous roles. Think about specific situations where you helped someone overcome challenges or achieve their goals.
✨Prepare for Teamwork Questions
You'll likely be asked about your experience working in Multi Disciplinary Teams (MDTs). Brush up on your collaborative skills and be ready to discuss how you've worked with other professionals, like social workers or healthcare providers, to make joint decisions that benefit customers.
✨Highlight Your Coaching Skills
As a Housing & Wellbeing Officer, you'll need to coach customers towards greater independence. Prepare to talk about your coaching techniques and any relevant experiences where you've successfully guided individuals in achieving their goals. This will demonstrate your ability to empower others effectively.
