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- Tasks: Assist customers and manage accommodation services while ensuring safety and security.
- Company: Great Places Housing Group is dedicated to providing quality housing and wellbeing services.
- Benefits: Enjoy discounts, healthcare, generous leave, and a pension scheme with up to 10% contributions.
- Why this job: Join a supportive team focused on customer care and community wellbeing.
- Qualifications: Minimum level 2 in English and Maths; customer service experience required.
- Other info: Enhanced background checks are mandatory for all successful applicants.
The predicted salary is between 14500 - 19500 £ per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you’ll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you’ll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place - high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave - Start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
- Lottery - Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50.
- Savings Club - You can put aside money each month for 11 months to help you save for that special something (pays out in November's salary).
- Sharing Greatness - Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
- Help with transport - We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Housing & Wellbeing Assistant Part time 18 Hours employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Wellbeing Assistant Part time 18 Hours
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing & Wellbeing Assistant. Understanding the role's focus on customer service and safety will help you demonstrate your suitability during any interviews or discussions.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully handled customer enquiries or complaints in previous roles. This will highlight your ability to maintain a courteous and helpful manner under pressure.
✨Tip Number 3
Research Great Places Housing Group and their commitment to safeguarding and wellbeing. Being knowledgeable about their values and policies will allow you to align your responses with their expectations during the hiring process.
✨Tip Number 4
Network with current or former employees of Great Places if possible. They can provide insights into the company culture and what they look for in candidates, which can give you an edge in your application.
We think you need these skills to ace Housing & Wellbeing Assistant Part time 18 Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved maintaining safety and security. Use specific examples to demonstrate your skills in communication and problem-solving.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your qualifications, such as your level 2 in English and Maths, align with the job requirements. Be sure to include your understanding of the importance of safeguarding and customer wellbeing.
Showcase IT Skills: Since the role requires evidence of IT skills, mention any relevant software or systems you are familiar with, particularly Microsoft Office applications. Provide examples of how you've used these skills in previous positions.
Highlight Teamwork and Communication: Emphasise your ability to work effectively within a team and communicate well with colleagues and customers. Share instances where you successfully resolved issues or received positive feedback from customers to illustrate your interpersonal skills.
How to prepare for a job interview at Great Places Housing Association
✨Showcase Your Customer Service Skills
As a Housing & Wellbeing Assistant, you'll be the first point of contact for customers. Be prepared to discuss your previous experience in customer-facing roles and how you maintained a courteous and helpful manner, even under pressure.
✨Demonstrate Attention to Detail
This role requires accuracy and timeliness, especially when dealing with financial procedures and safety inspections. Bring examples of how you've successfully managed tasks that required keen attention to detail in your past jobs.
✨Highlight Your IT Proficiency
You'll need to use various Microsoft Office applications and IT systems. Be ready to talk about your IT skills and any relevant software you've used in previous roles, as this will show your capability to handle the technical aspects of the job.
✨Understand Safeguarding Procedures
Since safeguarding is a key part of this role, familiarise yourself with basic safeguarding principles. Be prepared to discuss how you would handle safeguarding concerns and why it's important in a housing context.
