At a Glance
- Tasks: Help customers gain independence and navigate community services.
- Company: Join Great Places Housing Group, dedicated to community wellbeing and support.
- Benefits: Enjoy flexible hours, 26+ days leave, discounts, and a pension scheme.
- Why this job: Make a real impact in people's lives while working in a supportive environment.
- Qualifications: Relevant qualifications or willingness to learn; empathy and customer service skills are key.
- Other info: Female applicants only due to client requirements; commitment to safeguarding is essential.
The predicted salary is between 15800 - 22000 £ per year.
Housing and Wellbeing Officer – Part Time – Female Only Salary £26,313 pro – rata Location St Helens Permanent, Part Time Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework. Due to occupational requirements we are recruiting female’s only, based on the requirements of the client base at Bluebell court at this time. What you’ll be doing * To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence; * To assist customers to access other agencies and their services and the services within the wider community; * To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities; * To encourage feedback from customers, recording and responding to any complaints and compliments; * To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken; * To be responsible for tenancy management, including voids, reporting repairs / maintenance, allocations, lettings process, rents, aids and adaptations, ASB and challenging behaviour and breaches of occupancy agreements; * To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures; What you’ll need * Relevant professional qualifications/ memberships (Institute of Customer Service qualification) OR willing to study towards * Qualified to minimum level 2 in English and Maths What we need from you * A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing * A passion to advocate on behalf of people and communities * Empathy with our tenants and residents and willingness to deliver exceptional customer service; * Experience of working in Housing Management is desirable. * Experience of using a strength based approach to assist customers to achieve their goals is desirable. * Experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. * The ability to develop and project a positive image of Great Places through personal, written and verbal skills. * Experience of administration and recording procedures, with an in depth understanding of confidentiality. * Ability to engage and to build relationships with partnering or potential partner agencies or organisations. * Experience and understanding of safeguarding. * Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail. * Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems. * Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem. * Demonstrable coaching skills in promoting independence. * Use of the relevant range of Microsoft Office applications * Commitment to work in partnership with others for the benefit of Great Places * Ability to work flexibly and when needed outside normal working hours to ensure service continuity What we give you in return for your hard work and commitment – Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places) – WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members – The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more – Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays – Lottery ¦ Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50 – Savings Club ¦ You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary) – Sharing Greatness ¦ Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets. – Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates . At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. “Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website
Housing and Wellbeing Officer - Part Time - Female Only employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Officer - Part Time - Female Only
✨Tip Number 1
Familiarize yourself with the Independence and Wellbeing framework. Understanding this framework will help you align your approach with the expectations of the role and demonstrate your commitment to promoting customer independence.
✨Tip Number 2
Highlight any lived experience in social housing during your interactions. This personal insight can set you apart from other candidates and show your genuine understanding of the challenges faced by tenants.
✨Tip Number 3
Prepare to discuss your coaching skills and how you've used a strength-based approach in previous roles. Be ready to provide examples that showcase your ability to empower customers towards greater self-reliance.
✨Tip Number 4
Research Great Places Housing Group's commitment to safeguarding. Being knowledgeable about their policies will not only prepare you for potential questions but also demonstrate your alignment with their values.
We think you need these skills to ace Housing and Wellbeing Officer - Part Time - Female Only
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management and customer service. Emphasize any coaching skills and your ability to promote independence among clients.
Craft a Strong Cover Letter: In your cover letter, express your passion for advocating on behalf of people and communities. Mention any lived experience in social housing and how it shapes your approach to the role.
Showcase Relevant Qualifications: Clearly list any professional qualifications or memberships you hold, especially those related to customer service or housing management. If you're willing to study towards additional qualifications, mention that too.
Demonstrate Empathy and Understanding: Use specific examples in your application to demonstrate your empathy with tenants and residents. Highlight experiences where you've successfully engaged with customers to deliver exceptional service.
How to prepare for a job interview at Great Places Housing Association
✨Show Your Empathy
During the interview, emphasize your ability to empathize with tenants and residents. Share specific examples of how you've advocated for individuals or communities in the past, showcasing your passion for exceptional customer service.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in housing management or working in a customer-focused environment. If you have used a strength-based approach to assist customers, be ready to provide concrete examples of how this has led to positive outcomes.
✨Demonstrate Your Coaching Skills
Prepare to talk about your coaching skills and how you've helped others achieve greater independence. Use specific instances where you guided someone through a challenging situation, focusing on the strategies you employed.
✨Understand the Community Needs
Research the community where the organization operates. Be prepared to discuss the challenges and opportunities you see in that area, and how you can contribute to addressing them as a Housing and Wellbeing Officer.