At a Glance
- Tasks: Assist customers in high-quality accommodation and ensure their safety and wellbeing.
- Company: Great Places Housing Group, dedicated to community welfare and support.
- Benefits: Competitive salary, generous annual leave, discounts, and pension contributions.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Minimum level 2 in English and Maths, customer service experience, and IT skills.
The predicted salary is between 26492 - 26492 € per year.
Location: In Partnership - Blackburn
Salary: £26,492
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises, and equipment.
What you'll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you'll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years.
- Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going above & beyond.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Closing date: 2nd June 2026
Shortlist date: 3rd June 2026
Interview date: TBC
Housing and Wellbeing Assistant - 12 months Fixed Term Contract employer: Great Places Housing Association
Great Places Housing Group is an exceptional employer that prioritises the wellbeing of its colleagues, offering a supportive work culture and numerous benefits such as generous annual leave, pension contributions, and access to health and wellness resources. Located in Blackburn, this role as a Housing and Wellbeing Assistant provides meaningful opportunities for personal and professional growth while making a positive impact on the community through high-quality accommodation and services.
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Wellbeing Assistant - 12 months Fixed Term Contract
✨Tip Number 1
Get to know the company! Research Great Places and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to communicate clearly and effectively is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Great Places team.
We think you need these skills to ace Housing and Wellbeing Assistant - 12 months Fixed Term Contract
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing and Wellbeing Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your written communication skills. Keep your language clear and professional, but also friendly. We love a personable touch!
Highlight Your Customer Service Experience:We’re looking for someone who can provide top-notch customer service. Share specific examples from your past roles where you’ve successfully handled enquiries or resolved complaints. This will show us you’re ready for the busy environment!
Follow the Application Process:Make sure to apply through our website to ensure your application gets to us smoothly. Double-check that you've included all required documents and information before hitting send. We can’t wait to hear from you!
How to prepare for a job interview at Great Places Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Housing and Wellbeing Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing customer enquiries and ensuring safety and security. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves providing a front-line service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Think about times when you resolved complaints or received positive feedback, as these stories will highlight your ability to maintain a courteous and helpful manner under pressure.
✨Demonstrate Attention to Detail
The role requires accuracy and attention to detail, especially when dealing with financial procedures and health and safety inspections. During the interview, mention any experiences where your attention to detail made a difference, whether it was in previous jobs or during your studies. This will show that you can handle the responsibilities effectively.
✨Prepare Questions About Safeguarding
Given the importance of safeguarding in this role, come prepared with thoughtful questions about how the company approaches this issue. This not only shows your commitment to the welfare of customers but also demonstrates that you take the responsibilities seriously. It’s a great way to engage with the interviewers and show your proactive attitude.
