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- Tasks: Assist customers with accommodation services and ensure safety and security.
- Company: Great Places Housing Group improves lives in 25,000 homes across the North West and Yorkshire.
- Benefits: Enjoy 26-30 days annual leave, healthcare savings, discounts, and a pension scheme.
- Why this job: Join a supportive team focused on wellbeing and community impact while developing valuable skills.
- Qualifications: Minimum level 2 in English and Maths; customer service experience required.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Housing and Wellbeing Assistant Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Location: Pomona Gardens – Manchester Salary: £24,339 You will be working as part of a dedicated team to manage high quality accommodation and serviceswhilstprovidingassistancetocustomers. xrlawcv You will be the first point of contacts for the premises, responding to all enquiries via phone, email or in person. You willmaintainthe safety and security of customers, colleagues,…
Housing and Wellbeing Assistant employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Assistant
✨Tip Number 1
Familiarise yourself with Great Places Housing Group's mission and values. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your customer service skills. Think of specific situations where you successfully resolved complaints or provided assistance, as these will be crucial in showing your capability for the role.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office applications. Being able to confidently navigate these tools will not only help you in the role but also impress during any practical assessments or discussions.
✨Tip Number 4
Demonstrate your understanding of safeguarding practices. Be prepared to discuss how you would handle safeguarding concerns, as this is a key responsibility in the role and shows your commitment to the safety of customers.
We think you need these skills to ace Housing and Wellbeing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and any previous roles that involved maintaining safety and security. Emphasise your interpersonal skills and ability to handle enquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for supporting customers and your understanding of the role's responsibilities. Mention specific examples of how you've successfully managed customer feedback or resolved complaints in the past.
Highlight Relevant Qualifications: Clearly state your qualifications, especially your level 2 in English and Maths. If you have any certifications related to health and safety or customer service, be sure to include those as well.
Showcase IT Skills: Since the role requires evidence of IT skills, mention your proficiency with Microsoft Office applications and any other relevant IT systems. Provide examples of how you've used these skills in previous roles to enhance customer service.
How to prepare for a job interview at Great Places Housing Association
✨Showcase Your Customer Service Skills
As a Housing and Wellbeing Assistant, you'll be the first point of contact for customers. Be prepared to discuss your previous experience in customer-facing roles, highlighting how you maintained a courteous and helpful manner even in busy environments.
✨Demonstrate Attention to Detail
This role requires accuracy and timeliness, especially when dealing with financial procedures and safety inspections. Prepare examples of how you've successfully managed tasks under pressure while paying close attention to detail.
✨Understand Safeguarding Procedures
Familiarise yourself with safeguarding policies and be ready to discuss how you would handle any concerns that arise. Showing that you understand the importance of safeguarding will demonstrate your commitment to the wellbeing of customers.
✨Communicate Effectively
Strong verbal and written communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and think of examples where you've effectively liaised with colleagues or stakeholders to resolve issues.
