Energy and Heat Network Officer Location: Didsbury, Manchester Salary: Starting Salary £33,056 rising to Spot Salary £34,796 (At 2 years, subject to satisfactory performance) As Energy and Heat Network Officer, you will support the performance, compliance and continuous improvement of Great Places' heat network services. Working with customers, contractors and internal teams, you'll help ensure reliable services, accurate billing and excellent customer experience, while supporting regulatory requirements, improvement projects and future decarbonisation initiatives. What you’ll be doing * Support the effective management and operation of Great Places' heat network portfolio, ensuring high standards of customer service, performance and compliance. * Investigate and resolve customer queries relating to heating, hot water services, metering, billing and service charges. * Monitor contractor performance, supporting the delivery of agreed service standards and performance targets. * Analyse operational and customer data to identify trends, performance issues, risks and opportunities for improvement. * Coordinate data collection, reporting and compliance activities to support regulatory requirements, audits and internal governance processes. * Produce and deliver customer communications relating to heat network services, tariffs, planned works and service improvements. * Support the delivery of heat network improvement, decarbonisation and compliance projects, including customer engagement activities. * Work collaboratively with internal teams, customers, contractors and external stakeholders to continuously improve services and customer experience. What we need from you * A proactive and self-motivated approach, with the confidence to take ownership of your work and manage competing priorities. * A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing * A passion to advocate on behalf of people and communities * A commitment to work in partnership with others for the benefit of Great Places * A commitment to continuous learning and improvement * Ability to work flexibly and when needed What you’ll need Essential * Experience working in a customer-focused environment and building positive relationships with a range of stakeholders. * Knowledge of heat networks, district heating, energy services, metering and billing, or experience working in a similar operational or compliance environment. * Experience of analysing and interpreting data and using insights to support decision-making and service improvement. * Strong organisational skills with the ability to manage competing priorities and work independently. * Excellent written and verbal communication skills, with the ability to explain complex information clearly to different audiences. * Experience producing reports, customer communications or presentations. * Strong IT skills, including Microsoft Office applications, particularly Excel. * A proactive, solutions-focused approach with strong problem-solving and decision-making skills. Desirable * Knowledge of heat network regulations, reporting requirements and industry compliance standards, including HTAS. * Knowledge of funding programmes and compliance requirements for energy efficiency and heat network projects (e.g. HNES). * Experience of metering and billing systems and an understanding of service charge processes. * Experience of contractor management, performance monitoring and working within a regulated environment. * Experience supporting project delivery, decarbonisation initiatives or service improvement programmes. * Confidence presenting information to customers, resident groups and stakeholders, with experience producing performance reports and dashboards. What we give you in return for your hard work and commitment Pension ¦ DC scheme (up to 10% contribution from both colleagues and Great Places) WPA ¦ Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working¦ We offer some hybrid and flexible working Annual leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’ Professional fees ¦ The business pays the cost of one professional role related membership fee for each colleague The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream ¦ You can access savings opportunities and early access to wages Health and Wellbeing Initiatives ¦ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. Closing date: 6th November 2026 Shortlist date: 7th November 2026 Interview date: TBC
Energy and Heat Network Officer employer: Great Places Housing Association
At Great Places, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises the wellbeing of our colleagues. With competitive benefits such as generous annual leave, a comprehensive pension scheme, and opportunities for professional growth, we empower our Multi Skilled Plumbers to thrive in their roles while making a meaningful impact in the communities we serve in Manchester.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Energy and Heat Network Officer
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Great Places Housing Association, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Energy and Heat Network Officer at Great Places Housing Association.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Great Places Housing Association
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
