Employability Coach - Fixed Term Contract - 10 months

Location: Sheffield

Salary: £33,055

Reporting to the Community Investment Manager, the Employability Coach will be responsible for providing employment and training advice and guidance to customers, working with them to understand the barriers and challenges they face and their ambitions for the future. Helping them to identify the skills and tools they need to seek employment or training now or in the future.

What you'll be doing:

• Working with customers from across the Customer Services Directorate, including Independence and Wellbeing and Neighbourhoods
• Conducting 1:1 coaching sessions, in schemes, homes and virtually.
• Running drop-in sessions within I&W schemes and community centres
• Delivering employability / pre-employment workshops/courses
• Signposting to other agencies through appropriate referral routes
• Empowering front line colleagues to provide in-the-moment support and generate more referrals to our team
• Supporting the delivery of funded programmes when required and relevant
• Aligning service delivery with the aims and objectives of the Community Investment and Sustainable Neighbourhoods strategies, as well as the principles stated within the Community Investment model.

What you'll need:

• Relevant professional qualifications/memberships (Institute of Customer Service Qualification, IAG level 3 or 4 qualification) or relevant working experience.
• Organisation and ability to time-manage workload
• Able to deliver a high standard of customer service
• Experience of working in an employment and skills related field and/or Welfare to Work sector is essential for this role
• Experience of delivering 1:1 support to customers around employment and training
• Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence
• Ability to engage and build relationships with potential or trusted partner agencies or organisations, developing appropriate contacts and future networking opportunities
• Experience of providing training and peer-to-peer support to effectively share specialist knowledge and learning
• Experience of detailed administration and recording procedures, maintaining confidentiality in line with data protection and safeguarding regulations

This role is subject to a basic DBS check.

What we need from you:

• You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day-to-day aspects.
• Excellent communication and customer service skills
• Knowledge of providing employability support or similar
• Knowledge or experience in coaching practices
• Good networker, with the ability to build relationships with relevant partners and stakeholders.
• Good IT skills
• To ensure the responsibilities of the post are carried out in a way that reflects the standards, vision and values of Great Places;
• To deliver value for money and manage resources effectively and efficiently, ensuring that targets (financial and non-financial) are met;
• To promote Great Places to employers, sector bodies, and the local community, developing effective partnerships with employers, the funding agencies and other representative bodies;
• To observe all policies/procedures/working practices/regulations and in particular to comply with Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
• To undertake appropriate training and staff development.
• To identify and develop individual contribution in the delivery of the Great Places competency framework

What we give you in return for your hard work and commitment:

• Pension DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members
• The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave: Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Lottery: Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50
• Savings Club: You can put aside money each month for 11 months to help you save for that special something (pays out in November's salary)
• Sharing Greatness: Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
• Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

At Great Places, we believe the wellbeing of our colleagues is vital to enable them to deliver great services; all your benefits can be used inside and outside of work.

Closing date: 16th June 2026

Shortlist date: 17th June 2026

Interview date: TBC