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- Tasks: Be the first point of contact for IT support and resolve issues efficiently.
- Company: Join Great Places, a company dedicated to community and employee wellbeing.
- Benefits: Enjoy flexible working, generous leave, and health benefits.
- Why this job: Make a real difference in people's lives while developing your IT skills.
- Qualifications: Strong customer service skills and a passion for continuous learning.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 24737 - 27600 ÂŁ per year.
Location: Didsbury, Manchester
Salary: ÂŁ24,737
Reporting to the Service Desk Team Lead, the Service Desk Analyst will be responsible for ensuring all incoming incidents and problems assigned to them are prioritised, analysed and then resolved as efficiently as possible. You will be working as part of the Service Desk team to make sure we deliver excellent customer service while meeting our agreed SLAâs.
What youâll be doing:
- Acting as first point of contact for all IT Support issues and queries
- Responsible for the ongoing provision of IT Hardware and Infrastructure to support both internal and external stakeholders
- Providing supporting documentation to assist both end users and team members to resolve issues.
- Providing âday oneâ support to our staff to ensure they are introduced to the business in a consistent and professional manner.
- Providing ongoing technical support to the business to assist IT issues and queries
What youâll need:
- Excellent customer service skills and focus
- Good effective written and verbal communication
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Ability to work in a flexible and ever changing technical landscape
- Ability to work in an office environment.
- Ability to recognise opportunities for improvement on new and existing processes.
- ITIL Awareness
What we need from you:
- A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
- A passion to advocate on behalf of people and communities
- A commitment to work in partnership with others for the benefit of Great Places
- A commitment to continuous learning and improvement
- Ability to work flexibly and when needed outside normal working hours to ensure service continuity
- An ability to work in uncertainty.
- To be professional and work with integrity, inclusivity and respect for diversity
What we give you in return for your hard work and commitment:
- Pension ÂŚ DC scheme (up to 10% contribution from both colleagues and Great Places)
- WPA ÂŚ Healthcare scheme starts at no contribution level with ÂŁ1250 of savings available per year (option to increase & add family members)
- Ways of WorkingÂŚ We offer some hybrid and flexible working
- Annual leave ÂŚStart at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays
- Reward & Recognition ÂŚ You Count Rewards are individual rewardâs for going âabove & beyondâ
- Professional fees ÂŚ The business pays the cost of one professional role related membership fee for each colleague
- The Market Place ÂŚhigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- Wage Stream ÂŚ You can access savings opportunities and early access to wages
- Health and Wellbeing Initiatives ÂŚ Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Closing date: 23rd November
Shortlist date: 24th November
Interview date: TBC
Service Desk Engineer in Didsbury employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Desk Engineer in Didsbury
â¨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews! Research common questions for Service Desk Engineers and practice your responses. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
â¨Tip Number 3
Show off your skills! If youâve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your technical abilities and customer service focus.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team at Great Places.
We think you need these skills to ace Service Desk Engineer in Didsbury
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Desk Engineer role. Highlight your customer service skills and any relevant IT experience that aligns with what weâre looking for.
Show Off Your Communication Skills: Since good written communication is key, ensure your application is clear and concise. Use straightforward language and avoid jargon unless itâs relevant to the role. We want to see how you can communicate effectively!
Demonstrate Your Problem-Solving Ability: In your application, share examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and come up with solutions under pressure.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy!
How to prepare for a job interview at Great Places Housing Association
â¨Know Your Stuff
Make sure you brush up on ITIL principles and any relevant technical knowledge. Familiarise yourself with common IT support issues and how to resolve them, as you'll likely be asked about your approach to troubleshooting during the interview.
â¨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
â¨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to do this for end users. During the interview, ensure you articulate your thoughts clearly and listen actively to the interviewer's questions.
â¨Demonstrate Flexibility and Adaptability
The job requires working in a changing technical landscape, so be prepared to discuss how you've adapted to new technologies or processes in the past. Highlight your willingness to learn and grow, especially in uncertain situations.
