Customer Service Advisor (Distribution Centre)

Customer Service Advisor (Distribution Centre) Salary up to £27,300, salary review upon successful completion of 6 month probation Location Manchester, Trafford Park Permanent, Full Time The Customer Service Advisor plays a central role at the Distribution Centre, ensuring an efficient and high-quality service to both internal and external customers. This role supports our field based colleagues and support teams enabling them to provide an excellent operational service at all times. *Please note this role is based in the office full time, 5 days a week. Monday -Thursday 7:30am-4:30pm and Friday 7:30am-3:30pm* What you’ll be doing Liaising with customers effectively to provide high levels of customer satisfaction and commercial success Providing product knowledge and support to field based colleagues and support teams Managing the effective delivery of customers material order requirements Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues on each run receive their deliveries when expected Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues Ensuring delivery dates and times are recorded accurately Prioritise …