At a Glance
- Tasks: Be the first point of contact for customer queries and provide timely resolutions.
- Company: Join a dynamic team at our Head Office in Didsbury.
- Benefits: Enjoy a supportive work environment with peer assistance and coaching.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers solve their issues every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Location: Head Office - Didsbury
You will be the first point of contact for our customers and often colleagues for a wide range of queries that will be received through various contact methods. You will work in a fast-paced and busy Customer Hub with a focus on providing excellent timely resolution for our customers and colleagues. Every day and every enquiry is different, but you will have plenty of support around you to enable you to deliver the level of service expected, including peer-to-peer support, specialists and managers who are all easily accessible to provide the coaching and guidance needed.
What you will be doing:
- Responding to a range of customer and colleague queries which will include raising repairs, rent account management, tenancy related issues, ASB queries, re-housing advice and complaints.
- Responding to these enquiries in a timely manner through a range of ways such as over the phone, by email and by webchat in line with our quality guidelines and service standards.
- Providing guidance and assistance to customers to enable them, where possible, to resolve issues themselves or where appropriate signpost to other agencies who can support them.
Customer Contact Officer - Full Time employer: Great Places Housing Association
As a Customer Contact Officer at our Didsbury Head Office, you'll join a dynamic and supportive team dedicated to delivering exceptional service to our customers and colleagues. We pride ourselves on fostering a collaborative work culture that encourages professional growth, with accessible coaching and peer support to help you thrive in your role. Enjoy the benefits of working in a fast-paced environment where every day brings new challenges and opportunities to make a meaningful impact.
Contact Details:
Great Places Housing Association Recruitment Team
