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- Tasks: Assist customers and manage high-quality accommodation while ensuring safety and security.
- Company: Join Great Places Housing Group, dedicated to wellbeing and community support.
- Benefits: Enjoy competitive pay, generous annual leave, discounts, and a pension scheme.
- Other info: Dynamic role with opportunities for personal growth and a commitment to safeguarding.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Minimum level 2 in English and Maths, customer service experience, and IT skills.
The predicted salary is between 24000 - 30000 £ per year.
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you'll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you'll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going above & beyond.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services; all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Locations
Housing and Wellbeing Assistant Nights in Cheshire, Warrington employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Assistant Nights in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the housing and wellbeing sector, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Great Places, be ready to share why you're passionate about the role. Keep it concise but engaging – show them you’re the perfect fit for the team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be awesome at the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from Great Places.
We think you need these skills to ace Housing and Wellbeing Assistant Nights in Cheshire, Warrington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing a customer-facing service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your courteous and helpful manner.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate attention to detail, so make sure your communication is clear and free of jargon. This will help us see your written communication skills in action!
Demonstrate Your IT Proficiency: Since you'll be using various IT systems and Microsoft Office applications, mention any relevant experience you have. We want to know you're comfortable with technology, so don’t shy away from sharing your skills!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing and Wellbeing Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing accommodation, responding to enquiries, and ensuring safety and security. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves providing a front-line service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Think about times when you resolved complaints or received positive feedback, and be ready to discuss these experiences during the interview.
✨Highlight Your Attention to Detail
The job requires accuracy and attention to detail, especially when dealing with financial procedures and health and safety inspections. Prepare to discuss how you ensure precision in your work, perhaps by sharing a story where your attention to detail made a significant difference in a previous role.
✨Demonstrate Teamwork and Communication
As you'll be working closely with colleagues and other stakeholders, it's essential to show that you're a team player. Be ready to talk about how you've effectively communicated and collaborated with others in busy environments, and how you can contribute to maintaining a positive image of Great Places.