Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, manage safety, and maintain high-quality accommodation services.
- Company: Great Places Housing Group, committed to wellbeing and community support.
- Benefits: Generous annual leave, pension scheme, health benefits, and discounts on lifestyle services.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Minimum level 2 in English and Maths, customer service experience, and IT skills.
The predicted salary is between 12 - 15 £ per hour.
Part Time 18 hours. You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you'll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you'll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
- Experience of providing a customer facing, front line service in busy environments whilst maintaining a courteous and helpful manner.
- The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills.
- Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
- Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
- Use of the relevant range of Microsoft Office applications and IT systems.
What we will give you in return for your hard work and commitment:
- Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
- WPA Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
- The Market Place: High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Reward & Recognition: You Count Rewards are individual rewards for going above & beyond.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
- Wage Stream: You can access savings opportunities and early access to wages.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver great services, all your benefits can be used inside and outside of work. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).
Health and Wellbeing Assistant in Bury employer: Great Places Housing Association
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health and Wellbeing Assistant in Bury
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Great Places. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to customer service and health and safety. The more comfortable you are speaking about your experiences, the better you'll come across in the real deal.
✨Tip Number 3
Show off your soft skills! As a Health and Wellbeing Assistant, communication is key. Be ready to share examples of how you've effectively dealt with customer enquiries or complaints in the past. Highlight your ability to maintain a positive image and work under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re proactive and keen on the role!
We think you need these skills to ace Health and Wellbeing Assistant in Bury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your ability to maintain a courteous and helpful manner.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your relevant skills and experiences.
Tailor Your Application: Don’t just send a generic application! Tailor your responses to match the job description. Use keywords from the listing to show us that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily.
How to prepare for a job interview at Great Places Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Health and Wellbeing Assistant. Familiarise yourself with the responsibilities listed in the job description, such as managing customer enquiries and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handled complaints or feedback, as this will demonstrate your ability to maintain a positive image and resolve issues effectively.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. For instance, they might ask how you'd deal with a safeguarding concern or a difficult customer. Practise your responses to these types of questions so you can articulate your thought process clearly during the interview.
✨Dress the Part and Be Professional
Even though it’s a casual environment, dressing smartly shows that you take the opportunity seriously. Make sure to arrive on time, be polite, and maintain a friendly demeanour throughout the interview. This will reflect well on your interpersonal skills, which are crucial for the role.