At a Glance
- Tasks: Manage partnerships and ensure contract compliance to support customer independence.
- Company: Great Places Housing Group, dedicated to community welfare and inclusivity.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Join a dynamic team with a commitment to safeguarding and personal development.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: GCSEs in English and maths, IT skills, and a passion for customer service.
The predicted salary is between 33056 - 33056 € per year.
Location: Bolton Landing Pad
Salary: £33,056
Reporting to the Housing and Contracts Manager, the Housing and Contracts Officer will be part of a specialist team responsible for identifying, building and maintaining successful strategic partnerships and formal, commercial relationships that contribute to promoting and maximising the independence of our customers in line with the Independence and Wellbeing framework and principles. The Housing and Contracts Officer is responsible for the effective management of the day to day relationships with partner agencies to ensure they are delivering to the agreed contract.
What you'll be doing:
- Work with partner agencies to ensure that services are delivered using a partnership approach;
- Ensure contract delivery, compliance and performance terms are clear and agreed, including determining reporting timescales, KPIs and SLAs.
- Lead post-award contract meetings, active contract performance and compliance service reviews to ensure delivery is compliant with contractual terms; co-ordinating improvement plans where necessary.
- Manage business relationships positively to achieve win-win outcomes for both Great Places and providers to ensure contract compliance and delivery;
- Utilise the risk and contract management framework to undertake reviews, quality checks and specific investigation work concerned with contract compliance issues in respect of all contract matters involving contracts across Independence and Wellbeing escalating any concerns to the relevant Manager(s) about the performance of agency schemes;
- Support any complex housing management case work, working jointly with the Housing and Wellbeing Worker;
- Meet recipients of services to ensure service delivery and contract compliance;
- Produce reports and management information relating to performance and compliance as required;
- Liaise with stakeholders to streamline working practices, avoiding duplication;
- Support bid and tender submission, working with the Contracts Manager and Head of Housing and Contracts on tendering of new services;
- Carry out any Health and Safety duties as directed by the Contract Manager and adhere to Great Places Health and Safety procedures at all times;
- Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.
What you'll need:
- Use of full Microsoft Office
- Relevant professional qualifications/memberships (Institute of Customer Service qualification, IoH qualification)
- IT Qualification or evidence of well-developed IT and keyboard skills
- Qualified to minimum GCSE grade C or equivalent in English and maths
What we need from you:
- You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day to day aspects.
- A passion for customer service
- Ability to work as part of a team as well as on own initiative
- Professional and value led with integrity, inclusivity and respect for diversity
- Have a non-judgemental approach, being respectful of others
- Ability to work collaboratively and build relationships and networks outside of the organisation, recognising key partners and stakeholders
- An ability to work in uncertainty and maintain a positive approach
- Motivation to work in an Independence and Wellbeing environment, and an ability to form personal boundaries, with customers
- Commitment to work in partnership with others for the benefit of Great Places
- Ability to work effectively with stakeholders and staff.
- Willingness to share learning with peers, advise and assist others.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Housing & Contracts Officer - 12 months Fixed term contract in Bolton employer: Great Places Housing Association
Great Places Housing Group is an exceptional employer that prioritises the independence and wellbeing of its customers while fostering a collaborative and inclusive work environment. Located in Bolton, employees benefit from a supportive culture that encourages professional growth through training and development opportunities, alongside a commitment to safeguarding and promoting welfare. Join us to make a meaningful impact in the community while enjoying a fulfilling career with a dedicated team.
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Contracts Officer - 12 months Fixed term contract in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the housing and contracts sector, especially those who work with Great Places. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your passion for customer service aligns with our mission to promote independence and wellbeing.
✨Tip Number 3
Practice your responses to common interview questions, especially around contract management and partnership building. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Housing & Contracts Officer - 12 months Fixed term contract in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing & Contracts Officer role. We want to see how you can contribute to our mission of promoting independence and wellbeing!
Showcase Your Customer Service Skills:Since this role is all about building relationships, don’t forget to emphasise your passion for customer service. Share examples of how you've successfully worked with others to achieve positive outcomes.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and qualifications, making it easy for us to see why you’re a great fit for the team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Contracts Inside Out
Make sure you understand the key elements of contract management, compliance, and performance metrics. Brush up on relevant terms like KPIs and SLAs, as you'll likely be asked how you would ensure these are met in your role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained partnerships in previous roles. Highlight your ability to work collaboratively with stakeholders and how you’ve navigated challenges to achieve win-win outcomes.
✨Demonstrate Your Customer Service Passion
Be ready to discuss your approach to customer service and how it aligns with the Independence and Wellbeing framework. Share specific instances where you’ve gone above and beyond to support customers or resolve issues.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in this role, such as handling contract compliance issues or managing complex housing cases. Practise articulating your thought process and solutions clearly, as this will show your problem-solving skills.
