At a Glance
- Tasks: Support and empower customers in housing management while resolving tenancy issues.
- Company: Great Places Housing Group, dedicated to community welfare and support.
- Benefits: Competitive salary, generous annual leave, discounts, and professional development opportunities.
- Other info: Join a supportive team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in people's lives and advocate for your community.
- Qualifications: Experience in housing or customer service, strong communication skills, and resilience.
The predicted salary is between 30000 - 40000 £ per year.
As a Neighbourhood Services Manager, you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities.
Your responsibilities will include:
- Handling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.
- Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.
- Ensuring the effective marketing of vacant homes in accordance with Great Places policies and allocating properties that meet the needs of the customer and the business.
- Undertaking the full rent account management process focusing on balancing the needs of the customer with those of the business.
- Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.
- Ensuring an effective response to anti-social behaviour and other tenancy breaches in accordance with Great Places policies and the Service Delivery Framework, by undertaking timely fact-finding investigations and appropriate action to ensure the protection of Great Places customers and the wider community.
- Ensuring safeguarding concerns are dealt with promptly and appropriate action is taken in line with legal requirements and guidelines.
- Being present in our neighbourhoods, undertaking regular estate and scheme inspections and monitoring of neighbourhood service contracts, addressing property and estate management issues and taking steps to address any contract underperformance.
Commitment to continued professional development is essential. Experience of working in the housing sector or in a similar role is desirable. An understanding of estate and tenancy management and experience of delivering a range of tenancy management related services is also desirable.
Additional requirements include:
- Experience of working in a customer-focused environment, with a proven ability of delivering a high standard of customer service tailored to an individual’s needs.
- Ability to organise, time-manage and prioritise workload in a hybrid environment.
- Adaptability to use a range of Customer Relationship Management software systems.
- Proficiency in the use of the full range of Microsoft Office applications.
- Holding a full UK driving license and having access to a vehicle for use at work.
- A commitment to coaching and relationship management demonstrating people skills with an ability to work effectively with stakeholders.
- Resilience and emotional intelligence to cope with and manage difficult and challenging situations, whilst showing understanding and empathy.
- A commitment to attend face-to-face training sessions as well as virtual sessions and e-learning.
- A passion to advocate on behalf of people and communities.
- Professionalism and integrity, inclusivity and respect for diversity.
Benefits include:
- Pension: DC Scheme (up to 10% contribution from both colleague and Great Places).
- Annual Leave: Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
- Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicants will be subject to a basic criminal records background check.
Housing Services Manager (Contract) in Blackpool employer: Great Places Housing Association
Great Places Housing Group is an exceptional employer that prioritises the wellbeing and professional development of its staff, offering a supportive work culture where employees can thrive. With competitive benefits such as generous annual leave, pension contributions, and discounts on various services, we empower our team to make a meaningful impact in the communities we serve. Our commitment to inclusivity and safeguarding ensures that every employee feels valued and equipped to handle the challenges of housing management with empathy and integrity.
Contact Details:
Great Places Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager (Contract) in Blackpool
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Great Places Housing Association.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Great Places Housing Association.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Great Places Housing Association.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Great Places Housing Association. Apply directly through us to stand out!
We think you need these skills to ace Housing Services Manager (Contract) in Blackpool
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Great Places Housing Association. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Services Manager (Contract), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Great Places Housing Association
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Great Places Housing Association. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
