At a Glance
- Tasks: Manage partnerships and ensure contract compliance to support customer independence.
- Company: Great Places Housing Group, dedicated to community welfare and inclusivity.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Join a dynamic team with a commitment to safeguarding and personal growth.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: GCSEs in English and maths, IT skills, and a passion for customer service.
The predicted salary is between 33056 - 33056 € per year.
Location: Bolton Landing Pad
Salary: £33,056
Reporting to the Housing and Contracts Manager, the Housing and Contracts Officer will be part of a specialist team responsible for identifying, building and maintaining successful strategic partnerships and formal, commercial relationships that contribute to promoting and maximising the independence of our customers in line with the Independence and Wellbeing framework and principles. The Housing and Contracts Officer is responsible for the effective management of the day to day relationships with partner agencies to ensure they are delivering to the agreed contract.
What you'll be doing:
- Work with partner agencies to ensure that services are delivered using a partnership approach.
- Ensure contract delivery, compliance and performance terms are clear and agreed, including determining reporting timescales, KPIs and SLAs.
- Lead post-award contract meetings, active contract performance and compliance service reviews to ensure delivery is compliant with contractual terms; co-ordinating improvement plans where necessary.
- Manage business relationships positively to achieve win-win outcomes for both Great Places and providers to ensure contract compliance and delivery.
- Utilise the risk and contract management framework to undertake reviews, quality checks and specific investigation work concerned with contract compliance issues in respect of all contract matters involving contracts across Independence and Wellbeing escalating any concerns to the relevant Manager(s) about the performance of agency schemes.
- Support any complex housing management case work, working jointly with the Housing and Wellbeing Worker.
- Meet recipients of services to ensure service delivery and contract compliance.
- Produce reports and management information relating to performance and compliance as required.
- Liaise with stakeholders to streamline working practices, avoiding duplication.
- Support bid and tender submission, working with the Contracts Manager and Head of Housing and Contracts on tendering of new services.
- Carry out any Health and Safety duties as directed by the Contract Manager and adhere to Great Places Health and Safety procedures at all times.
- Ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.
What you'll need:
- Use of full Microsoft Office.
- Relevant professional qualifications/memberships (Institute of Customer Service qualification, IoH qualification).
- IT Qualification or evidence of well-developed IT and keyboard skills.
- Qualified to minimum GCSE grade C or equivalent in English and maths.
What we need from you:
- You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day to day aspects.
- A passion for customer service.
- Ability to work as part of a team as well as on own initiative.
- Professional and value led with integrity, inclusivity and respect for diversity.
- Have a non-judgemental approach, being respectful of others.
- Ability to work collaboratively and build relationships and networks outside of the organisation, recognising key partners and stakeholders.
- An ability to work in uncertainty and maintain a positive approach.
- Motivation to work in an Independence and Wellbeing environment, and an ability to form personal boundaries, with customers.
- Commitment to work in partnership with others for the benefit of Great Places.
- Ability to work effectively with stakeholders and staff.
- Willingness to share learning with peers, advise and assist others.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment. All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List). Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.
Housing & Contracts Officer - 12 months Fixed term contract in Basildon employer: Great Places Housing Association
Great Places Housing Group is an exceptional employer that prioritises the independence and wellbeing of its customers while fostering a collaborative and inclusive work culture. Located in Bolton, employees benefit from a supportive environment that encourages professional growth through training and development opportunities, alongside a commitment to safeguarding and community welfare. Join us to make a meaningful impact while enjoying a fulfilling career in housing and contracts management.
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Contracts Officer - 12 months Fixed term contract in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the housing and contracts sector, especially those who work at Great Places. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us how your passion for customer service aligns with our mission to promote independence and wellbeing.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your ability to work collaboratively and build relationships, so have examples ready to share!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Housing & Contracts Officer - 12 months Fixed term contract in Basildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing & Contracts Officer role. We want to see how you can contribute to our mission of promoting independence and wellbeing!
Showcase Your Customer Service Skills:Since a passion for customer service is key, share specific examples of how you've gone above and beyond for customers in previous roles. We love hearing about those win-win outcomes you've achieved!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Great Places Housing Association
✨Know Your Partnerships
Before the interview, research the key partner agencies that the company works with. Understanding their roles and how they contribute to the Independence and Wellbeing framework will show your commitment and readiness to engage in partnership approaches.
✨Master the Compliance Game
Familiarise yourself with contract compliance terms, KPIs, and SLAs relevant to the role. Be prepared to discuss how you would ensure these are met and how you’ve handled similar situations in the past. This will demonstrate your proactive approach to contract management.
✨Showcase Your Customer Service Passion
Be ready to share specific examples of how you've provided excellent customer service in previous roles. Highlight your non-judgemental approach and ability to work collaboratively, as these qualities are crucial for building positive relationships with stakeholders.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in this role, such as managing a difficult contract or resolving a compliance issue. Prepare your responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your problem-solving skills and experience.
