Head of Customer Safety

Head of Customer Safety Manchester Circa £80,000 per annum Strategic business lead for customer safety to ensure legal compliance with all relevant regulations linked to the management of customer safety and our property compliance programmes. What youll be doing Maintain a robust assurance framework and a rigid performance reporting framework, with clear governance and accountability measures, as well as ensuring high standards of customer case, value for money and legal compliance. Deliver accurate and timely reporting of performance against key risks for scrutiny by the senior leadership team and Board. Lead and motivate a team of customer safety compliance professionals to deliver consistent performance across all areas of landlord compliance. Embed a culture of customer safety throughout the business, ensuring delivery of our strategic and policy objective across teams, providing leadership, representation and positive collaboration both internally and externally at internal forums and stakeholder meetings to develop and embed Best Practices. Manage our systems and data to ensure high levels of assurance and to support performance reporting. As data owner for customer safety data, manage the controls to protect data integrity and put in place suitable int…