At a Glance
- Tasks: Deliver exceptional supporter experiences and maximise fundraising efforts.
- Company: Join the Great Ormond Street Hospital Charity team.
- Benefits: Enjoy 30 days annual leave, flexible working, and health schemes.
- Other info: Hybrid working policy and excellent career development opportunities.
- Why this job: Make a real difference in fundraising while connecting with supporters.
- Qualifications: Strong communication skills and a passion for public fundraising.
The predicted salary is between 33500 - 33500 £ per year.
Are you passionate about delivering an excellent supporter experience? Do you get excited about fundraising and reaching fundraising goals? Have you got a meticulous attention to detail? If so, then this role is for you!
Great Ormond Street Hospital Charity are hiring for a Supporter Relations Executive to join our supporter relations team. You will be at the forefront of delivering exceptional supporter experience at the highest standards.
The salary for this position is £33,500 per annum and we operate a hybrid working policy of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Act as the first point of contact for supporters, providing information, advice and support to maximise income in the most efficient way.
- Communicate with supporters in a prompt, helpful and professional manner via telephone, post and email – being a passionate ambassador for GOSH Charity.
- Take donations and registrations and thank donations in accordance with the supporter relations strategy and donor journeys.
- Receive and respond to complaints about the Charity’s fundraising activity, liaising with colleagues and agencies to reach a satisfactory resolution for the supporter wherever possible.
Skills, Knowledge and Expertise
- Previous experience working with the public to inspire their support.
- Ability to provide an exceptional supporter experience for fundraisers and donors.
- Strong written and oral communication skills.
- Experience working with databases, with attention to detail and good data management.
- Strong collaboration skills.
- A passion for working in public fundraising and delivering engaging and inspiring supporter experience.
- Previous experience in the charity sector is not essential for this position, but is highly desirable.
- DBS - note a Basic DBS check is required for this role.
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
Supporter Relations Executive employer: Great Ormond Street Hospital
Great Ormond Street Hospital is an exceptional employer, renowned for its commitment to providing high-quality care to children and families. With a strong focus on professional development, the hospital offers numerous opportunities for staff growth and advancement within a supportive and collaborative work culture. Located in the heart of London, employees benefit from a vibrant environment that fosters innovation and excellence in paediatric healthcare.
Contact Details:
Great Ormond Street Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Relations Executive
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Great Ormond Street Hospital.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Great Ormond Street Hospital.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Great Ormond Street Hospital.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Great Ormond Street Hospital. Apply directly through us to stand out!
We think you need these skills to ace Supporter Relations Executive
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Great Ormond Street Hospital. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Relations Executive, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Great Ormond Street Hospital
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Great Ormond Street Hospital. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
